INTERN -GLOBAL CUSTOMER SERVICE

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?YOUR ROLESupport the implementation of Customer Service (CS) related project workPartner with internal departmentsCollaborate with and support GHO Customer Care team (Global CS Lead, CRM Team, CX Team) as well as CEVA Products (eg. Product’s Customer Care and CS roles, and BPE departments) in the implementation of other initiatives related to:Increasing customer-focus culture within the company.Increase Customer satisfaction.Increase CS community efficiency / continuous improvement.Contribute to build a basic CS PMO framework to efficiently manage the project portfolio related to the CS Journey implementation, bringing:Project management methodology, proper assessment and plans, projects prioritizationDevelop communication channels to properly inform the different stakeholders (internal and external) about the program/projects’ progress.Apply change management methodologies to accelerate transformation and enhance change adoption¿WHAT ARE WE LOOKING FOR?Degree in Engineering/Industrial Technique, Business Administration or Master Degree in Customer Service Experiencie or PMOIt is essential to be able to make an internship agreement with your study center for at least 6 monthsHigh level of English (C1)Customer oriented personFocus on Quality and excellence. Attention to detailGood at establishing relationships, teambuilder, strong team playerGlobal mindset or at least Multinational culture mindset¿WHAT DO WE OFFER?You will work for one of the world's leading logistics operators that will help you in your career development by offering you multiple opportunities.You will receive on-the-job training that will help you to better understand operational processes.ABOUT THE FUTURE.We offer professional opportunities for you to develop in CEVA.We value your professional and personal growth.Join CEVA for a challenging careerCEVA Iberia is committed to attracting, acquiring and retaining the best possible candidates in an equitable and inclusive manner that is consistent with labor laws and best practices.