IOT 2ND LINE OPERATIONS TECHNICIAN
Descripción de la oferta de empleo
Oversees the transition of the solutions offered from the development environment to the operational environment through a validation, testing and implementation process by offering direct support for all issues encountered.
Operates and ensures a high availability of services, regularly develops automation scripts and constantly seeks to optimize existing working methods.
Keeps a good and constant relationship with customer stakeholders and representatives, by directly being involved in the technical resolution of the ongoing issues that are disturbing the provided services.
With these activities you will have a great impact on our business • Resolve customer raised issues; where not possible, escalate to platform teams and follow-up on the resolutions.
• In case of incident, assure troubleshooting analysis and all the repair actions, including vendor support escalation, in order to achieve service and performance restoration.
• Perform proactive maintenance activities to prevent incidents and constantly raise awareness to the respective teams in order to optimize the platforms.
• For some of the provided services, modifies and adapts the existing software solutions for an improved performance and better customer experience.
• Participates at internal and external training sessions in order to permanently improve his/her technical skills.
• Performs daily health-checks and constantly seek to improve the existing ones for the platforms and services in support With these skills you are a great candidate Good understanding of ITIL principles Good operational knowledge, able to debug and troubleshoot application issues on Linux servers Good understanding of Vodafone IoT GDSP platform and services Basic knowledge of Unix scripting Basic understanding of.
APIs (SOAP and REST), Microservices Basic knowledge of Oracle Database SQL Basic knowledge / understanding of IP Networking and Telecom architecture and Protocols (SMPP, RADIUS/DIAMETER, SS7 signalling) Experience in a multinational environment (minimum 1 year) Excellent communication and presentation skills in English (both written and spoken) Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 11/11/2024
- 09/02/2025
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