IT & BUSINESS SYSTEMS TECHNICIAN (CRM)

CORPORATE SUMMARYSmile matters.Angelalign Technology Inc. (hereinafter referred to as the "Angel Aligner" or "we") is a global service provider of clear aligner technology, production and sales. Since founded in 2003, we have been working on developing high-tech products to bring beautiful smiles and confidence to people around the world.Angelalign Technology Inc. (6699.HK) was listed on the HK exchange in June 2021. Over the past 20 years we maintain a productive corporate-academic partnership with many different orthodontists and universities around the world, and our R&D team has made tremendous breakthroughs in many fields, to ensure that Angel Aligner is at the cutting edge of technology and product development. Over 150 patents have been obtained in respect of processing, clear aligners, manufacturing and 3D printing technology. Now, we operate one of the largest 3D printing facilities in Asia and the first fully automated manufacturing facility for clear aligners in the region.Since 2017, we have been the partner of National Sports Training Center, providing training supplements for National Team athletes. Close to one million patients have been treated with our aligners. This database of cases combined with advanced machined learning and comprehensive neural networks allows us to improve treatment outcomes and predictability for every patient.We will forge ahead with the innovation-driven development strategy and give an impulse to industrial development through advanced clear aligner materials, biomechanics, massive orthodontic database and artificial intelligence technology. We will continue to put the patient and the clinician first and work together with doctors to improve the efficiency and accuracy of tooth movement for the bettering of the orthodontic treatment experience and the brightest smiles.IMPORTANT: only applications with English resumes will be consideredDESCRIPTIONWe are looking for an IT & Business Systems technician (CRM) to join our team in Madrid and provide support to our EMEA Team members on IT devices, infrastructure and network, and keep developing and improving the back-end system of our business tools, mainly our CRM (Microsoft Dynamics), based on functional specifications raised by different departments.RESPONSIBILITIESDesign and maintain the IT system for EMEA aligned with the guidance of the headquarters’ IT departmentManage the infrastructure of the European offices and provide support on the operation and supervision of servers, network and security equipmentAnticipate and monitor the needs for IT equipment and material from the EMEA team membersCoordinate the purchase of material and equipment among different third partiesOrganize the provision and set up in due time of the IT material and equipment to all team membersSupport the users in the day to day issues and requestsPartner with the headquarters IT team on maintaining a high standard of data security following European regulations and corporate policySupport the development and maintenance of the CRM technical infrastructureDevelop innovative methodologies and tools to achieve CRM tactical goals set by the organization.Translate business requirements into technical documentation, ensuring alignment between needs and solutions.Implement and customize back-end fields and modules to support the need for data streamline and automation in the CRM toolResearch industry best practices and work closely with the Customer Excellence System specialist to coordinate the implementation of new featuresPartner and coordinate adhoc projects with the IT Team located in HQ as the main contact for EMEA team.REQUIRED SKILLS AND QUALIFICATIONMust have excellent communication skills that will ensure effective conveyance of information and execution of duties in a cross-functional settingBe customer-service centric, demonstrate an ability to work in a fast-paced environment with ease, be self-motivated and proactive, have an insatiable thirst for knowledge, have critical attention to detail, be able to prioritize and meet deadlines while working on multiple projects, and have creative problem-solving skills.Should be likeable and easily relatable in order to facilitate cross-functional interactionsOutstanding organizational and time management skillsPrevious experience within an equivalent roleMicrosoft Dynamics 365 customer insights - sales - customer service certification is a must haveBachelor degree ITLANGUAGE SKILLSNative/fluent in EnglishAdvanced/professional knowledge of another EU languages (French, Spanish, Italian, German) is a Plus