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IT HELPDESK SPECIALIST

Descripción de la oferta de empleo

Greenvolt is looking for an IT Helpdesk Support technician for its IT department.The propose is to support the Greenvolt’s office in Madrid on-site and other geographies remotely. The main tasks involve diagnosing and resolving immediate technical issues such as connectivity problems, software failures, or hardware issues.Key accountabilitiesThe candidate will be responsible for the above mission, taking on the following tasks:Conduct user onboardings/offboardings for the group.Respond to user requests via ticketing platform, in-person, by phone, email, or chat.Provide technical support for user requests – answering questions and resolving issues.Troubleshoot problems with computers and local networks.Configure and install software on Windows computers.Remotely access, diagnose, and resolve issues.Configure and maintain systems, mainly in the cloud.Basic understanding of networks and connectivity.Information Security.QualificationsMicrosoft WindowsOffice 365 – online & desktop apps – configuration & user supportMicrosoft 365 Management Services – Accounts, OneDrive, SharePoint OnlineAzure Services & Active DirectoryLocal networking, TCP, IP, DNS, DHCP, VPNNetworking equipment: Routers, Switches, Firewalls, APsStrong Communication and Empathy skills.Problem-solving capabilities.Fluency in spoken and written Spanish and English (mandatory).Knowledge of spoken and written Portuguese/Italian is a plus.We want an energy transition for everyone from everyone!
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Detalles de la oferta

Empresa
  • Greenvolt Group
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 05/11/2024
Fecha de expiración
  • 03/02/2025
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