IT LEAD, FRONTLINE WORKFORCE EXPERIENCE

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years.
We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people.
J&J Innovative Medicine employees work with partners in health care to touch the lives of over a billion people every day, throughout the world.
At J&J Innovative Medicine what matters most is helping people live full and healthy lives.
We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time.
And we pursue the most promising science, wherever it might be found.
We are J&J Innovative Medicine.
Our mission drives us.
Our patients inspire us.
We collaborate with the world for the health of everyone in it.
We are currently recruiting an IT Lead, Frontline Workforce Experience, to play a key role in our Workforce Experience Technology Curation product group focused on the curation of workforce solutions and experiences for our frontline workers in therapeutic area sales, call centers, and service fulfillment roles.
The Workforce Experience Technology Curation team works to remove friction by crafting J&J Innovative Medicine technology curiosity into notable experiences.
The IT Lead, Frontline Workforce Experience should have a passion for productivity enabling technologies and strive to apply them for an outstanding Digital Employee Experience (DEX).
Our Frontline workforce persona consists of all employees that directly touch our patients and customers.
This includes our therapeutic area sales teams, two call centers, and our patient and professional services organizations.
This Lead will focus on innovative ways to create, compute, connect, and collaborate for Frontline workers.
This includes understanding and applying use cases for emerging technologies, such as GenAI and ubiquitous computing, to improve frontline efficiency.
This Lead will also be key in crafting exceptional service experiences in event management, employee onboarding, and hybrid working.
The Lead will exemplify a strong strategic approach in curating technologies that will elevate customer experiences, drive deeper insight generation, and contribute to a coordinated workforce experience.
This position can be based in Titusville, NJ, or Horsham, PA.
Key Responsibilities.
Operate as a technology strategist across computing, creating, connecting, and/or collaborating domains, shaping the experience and technology strategy for frontline workers across J&J Innovative Medicine North America & Global Commercial Strategy Organization (GCSO).
Partner directly with Technology Services, StAT, Innovative Medicine Heads of Technology, and Technology Leads to solutionize unmet needs and ensure focus, accountability and execution across the frontline worker landscape Employ solutions to evaluate, monitor, and resolve frontline workforce experience challenges Establish key performance indicators (KPIs) for the frontline workforce by applying quantitative metrics such as Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
Drive collaboration and sharing of standard processes within J&J Innovative Medicine IT community.
Proactively investigates, tests, and benchmarks new capabilities.
Develop technology road maps, while keeping up to date with innovative technologies, and recommends business direction based on these technologies.
Establish and measure value propositions and outcomes for the workforce experience domain.
Influence, architect, and drive the J&J Innovative Medicine strategy for frontline worker persona.
Qualifications Bachelor’s degree, preferably in User Experience, Computer Science, Technology, or related field.
Or equivalent work experience.
At least 3 years of IT experience in Healthcare or Pharmaceuticals.
Knowledge of Project Management Methodologies such as Agile, Waterfall and HPT.
Has led large, moderate to sophisticated projects, programs or initiatives across a franchise or enterprise.
Experience Managing and Supporting Technology Platforms – Lifecycle Management /Technology Enhancements.
Knowledge of productivity and collaboration platforms including SharePoint, virtual meetings tools, desktop and mobile operating systems, GenAI, digital platforms, and communication tools.
Serves as an authority resource supporting one or more areas, processes, or technologies around platforms and technologies for capabilities enablement.
A strong proponent of change, primarily by championing change within and across organizational boundaries and processes and standards.
Strong verbal and written communication skills.
This position may require up to 5% travel, primarily in the NJ, PA area and occasional travel across North America is required.
This is a hybrid position requiring 3 days in the office.
Optional.
3 years of commercial pharmaceutical experience supporting sales organization, call center, or service group.
Experience with being able to synthesize partner inputs into product decisions.
Experience with requirements collecting and story mapping experience.
Experience with Vendor Management.
Experience with digital platforms and communication portals.
Experience in analytics and the ability to establish dashboards for presentation of data.
Experience crafting process mapping around new and/or existing technology.
Experience driving innovation.
The anticipated base pay range for this position is $ to $.
The Company maintains highly competitive, performance-based compensation programs.
Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.
The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year.
Bonuses are awarded at the Company’s discretion on an individual basis.
· Please use the following language.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs.
medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Employees are eligible for the following time off benefits.
- Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below.
https://www.
areers.
nj.
om/employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States.
Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market." Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.
areers.
nj.
om.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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