IT SERVICE DESK AGENT (GERMAN-SPEAKING)

Job Title:IT Service Desk Agent (German-speaking)Start: ASAPJob DescriptionExperience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as an IT Service Desk Agent in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At our company, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.What you will do in this role As an IT Service Desk Superstar on our team, you'll be the go-to hero for our clients’ workers, helping them tackle tech challenges with ease. Here's a glimpse into your exciting daily adventures:- Be the First Line of Defense: Provide friendly and efficient support for our client's team members, handling IT requests and issues over the phone, mail, - chat, or through our self-service portal.- Detective Work: Dive into root cause analysis and troubleshoot issues with your sharp skills, using remote access to solve problems and keep things running smoothly.- Stay on Top of It All: Monitor and manage IT requests and issues in the client's service management system, ensuring they are categorized, prioritized, and resolved quickly.- Knowledge Guru: Tap into our internal knowledge database to deliver fast, first-time resolutions.- Team Player: Collaborate with the client's 2nd-level support teams and external service providers to get the best outcomes.- Support Superhero: Help our client’s employees operate their systems and devices like a pro!Your Superpowers and SkillsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.our company could be your perfect match if you:- Are a German Speaker: Have a proficient or bilingual level of German and advanced English skills.- Have Experience: You've rocked 1st or 2nd-level IT support in the past, ideally in larger environments.- Tech Savvy: You know your way around Windows 10, Office 365, MS Teams, and troubleshooting both hardware and software.- Problem-Solving Ninja: You approach complex issues with an analytical mind and a can-do attitude.- Ticket System Pro: Familiarity with ITSM ticket systems (like ServiceNow) is a plus!- Process Fanatic: Knowledge of ITIL V4 processes is good to have.- Service-Oriented: You’re customer-focused, responsible, and always aiming for the best.- Lifelong Learner: You’re excited to develop both technical and soft skills, and you’re open to working flexible shifts.If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.What’s in it for you In this role, we offer benefits that help you support your unique lifestyle:- Full time 39 hours/week permanent contract: Monday to Friday 09:00 to 18:00- Salary 22 000 euros gross/year + up to 2 400 euros gross/year in bonus- Great office location in Barcelona- Full paid training on the company and the project you'll be working on- Career development programs and specialized coursesrelocation package