IT SERVICE DESK SPECIALIST W. GERMAN (M/F/D)

ABOUT US Leica Geosystems, part of Hexagon, is a global organization supporting measurement professionals worldwide. With Head Quarters in Switzerland, Leica Geosystems boasts 200 years’ experience in offering products for surveying and geographical measurement as a global market leader for geodetic instruments, sensors, software, and autonomous solutions and has approximately 21k employees in 50 countries.ABOUT THE ROLEPosition based in Barcelona. As an IT Service Operation Engineer, you will manage from our operations centre in Barcelona all issues and requests from all EMEA employees with any IT related issues, ensuring that you provide a high level of support and resolve queries, wherever possible, in a timely manner. You will also be responsible for the installation and maintenance of IT equipment in the EMEA region. It is also vital that you monitor IT security and provide security updates for software and virus protection.DUTIES & RESPONSIBILITIES Provide remote support from Barcelona to all EMEA countries.Perform IT service desk operations for all support issues relating to internal systems infrastructure, hardware, and software, investigating these issues and seeing them through to resolution with interfacing to Global IT.Install and configure desktops PCs, laptops, smartphones, and mobile devices with appropriate software applications according to Global IT standards and IT guidelines.Implement the Global IT policies and proceduresInteracting with internal customers and working collaboratively with themLiaise with third-party suppliers to ensure services provided are maintained at the highest levelProcure and prepare equipment and provide IT training with regards to the onboarding of new startersPreparation of reports and interface function for the local managementPhase-in / phase-out of hardware and software and manage the IT inventoryDocument and update processes, policies, and guidelines on a regularly baseQUALIFICATIONS /EXPERIENCE Education:Computing, Technology, or a related fieldEssential Knowledge, Experience, Skills, and Abilities:Knowledge of supporting, diagnosing, and troubleshooting diverse and varied environments with a focus on PC and Server Hardware, MS Operating Systems, TCPIP NetworksExperience working with MS Windows services, registry, Active Directory, O365, familiar with IT ticketing systems (preferred Service-Now) and remote access technologies.Resourcefulness, flexibility, sense of urgencyStrong attention to detailTime flexibility, working with a global team.Willingness to work in an international environment.Willingness to travel between local locations and in the region on demand.Keen interest in providing a superior level of customer service and support to our internal customers.Desirable Knowledge, Experience, Skills, and Abilities:-ITIL foundation certified.Experience in working with VMWare for locally hosted business applications.Experience maintaining structured network cabling such as patch panels etc.Ability to work autonomously or as a part of a team, whilst remaining motivated to achieve goals and objectives.Diagnostic and troubleshooting skillsPractical knowledge and interest of current developments in IT technologyLANGUAGE:English (fluent written and verbal) is a pre-requisite & native level of German