IT SERVICE TECHNICIAN / SERVICE DESK ANALYST
Descripción de la oferta de empleo
The company is strong in the technological area and is making a commitment to digital transformation.
Descripción Incident & Request Management.
Providing prompt and effective 360 support to end-users,troubleshooting hardware and software issues on a national and international corporate level.
User Communication & Guidance.
Provide clear communication and guidance to users, explainingtechnical concepts in an understandable way to enhance their technological proficiency.
Being the Single-Point-of-Contact for any End-User demand incl.
assisting users with systemnavigation and usage instructions.
Technical Support.
Provide prompt and effective technical support to end-users, addressinghardware and software-related issues and conduct thorough error analysis.
Ticket Management.
Prioritize, classify, and document incidents in a ticketing system,control, monitor, and process support tickets, including proper escalation when necessary.
Procurement, Installation and Configuration.
Execute theinstallation, movement, addition,and change (IMAC/D) of hardware and software products.
User Assistance.
Assist users in setting up and utilizing IT resources, including desktops,laptops, and mobile devices.
Documentation.
Maintain accurate records of all IT assets, configurations, contracts, andissues.
Create and update documentation for IT procedures and guidelines.
Collaboration.
SupporttheITOperationsteaminsettingupandmaintainingnetworkcomponents, systems, andpartiallycontributetosystem-relatedprojectstoimproveoverallITfunctionalityandusersatisfaction.
¿A quién buscamos (H/M/D)? 5+ years' experience in similar IT functions Proven experience as an IT ServiceTechnician or in a similar role Proficient in troubleshooting hardware andsoftware issues Knowledge of operating systems, includingWindows and iOS Excellent communication and interpersonalskills to effectively interact with end-users andteam members, de-escalation expertise A customer-centric approach with acommitment to delivering high-quality Fluent English language skills are mandatory ¿Cuáles son tus beneficios? Permanent contract Opportunity to build a career in a multinational company consolidated in its sector.
Excellent human team Flexible work schedule Hybrid model
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 04/12/2024
- 04/03/2025
Requisitos del puestoexperience in high quality customer service support would be ideal (b2c) good and professional communication skills native level of german plus fluent level of english knowledge of local or spanish language would be an asset but not required for the job data updates process good......
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