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IT SUPPORT FOR SERVICE DESK (DUTCH & ENGLISH) - HYBRID

Barcelona - Barcelona

Descripción de la oferta de empleo

Description: Computacenter is a leading independent technology partner trusted by large corporate and public sector organisations. We help our customers procure, transform and manage their IT infrastructure to deliver digital transformation worldwide.We are looking for a IT Service Desk Dutch Speaker and with fluent English to join our team at Computacenter in Spain.The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems. Your daily tasks will be:Answering and support queries via tools, phone, chat and email,Keeping daily contact with our users contacting us from all over the world.Resolving IT issues of our partners to facilitate their office work.Documentation and logging of calls on the ticketing tool.Delegation of complex problems to the competent teams.Maintaining and improving customer satisfaction level.Communication with your direct team members and different departments. Requirements: You are the ideal candidate if:You are native or fluent in Dutch and English.You are interested in learning about IT.You have a positive, can-do attitude and you like problem-solving.You have logical thinking and enjoy helping other people to solving issues.You have outstanding communication skills and customer focused mind-setYou enjoy working in a teamYou respect the time schedule and are punctual Offer: What do we offer you?Is an 80% remote position.Fully paid training from the beginning.Rotation Shift - 7 am - 7 pm. Monday till FridayTicket Restaurant and Private health insurance with Sanitas (1100€ per year).Career development and leadership program opportunities.Free online language classes (GER, FRE, SPA & ENG).An international environment where people support and respect each other.Fast recruitment process.
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Detalles de la oferta

Empresa
  • Computacenter
Localidad
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 23/09/2024
Fecha de expiración
  • 22/12/2024
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