ITALIAN SPEAKER AIRLINE CUSTOMER SERVICE AGENT WROCLAW
Descripción de la oferta de empleo
You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.
Your specific responsibilities will include.
Respond professionally to in-bound calls from customers and queries.
Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
Create new reservations and make changes to existing reservations.
Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
Support E-commerce, Trade and Frequent Flyer Program activities.
Process ticket refunds This opportunity requires you to relocate and be based in Wroclaw, Poland.
Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus.......
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Detalles de la oferta
- Qatar Airways
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 06/12/2024
- 06/03/2025
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