JR. TRADING PLATFORMS APPLICATION SUPPORT ENGINEER

The Firm Tradition is one of the world’s largest interdealer brokers in over-the-counter financial and commodity related products and services. We serve our institutional clients from 28 offices around the world and the continued growth of our successful financial data business is core to our business strategy. Tradition’s goal is to provide superior client services as such it believes its business success is a direct reflection of its employees.The Role Working alongside Tradition’s global Trading Operations & Market Data support teams based in New York, London & Madrid, we are looking for a Junior Trading Platforms / Application Support engineer who can handle the challenges and the fast pace associated with global financial markets.The ideal candidate will be an excellent, creative problem solver with strong troubleshooting skills. They will have basic experience in supporting Trading Platforms to ensure the integrity, provision, transformation and distribution of financial market data.The ideal candidate must have the following skillsets:Support, management and administration of Trading platforms and reference dataKnowledge Base / Documentation creationStrong Ticket Management via an ITSM toolsetSupport of Client end of day trade / order filesSystem AuditsThe ideal candidate must be willing to:Support of all in-house electronic trading platforms (FX, IRS, Bonds, EQD, Money Markets, Commodities)Support of Tradition’s in-house market data distribution platformThe candidate must have excellent organizational skills, be able to work autonomously as well as part of a team and be an “out of the box” conceptual thinker/problem solver, demonstrating an ability to create and share complex solutions to technical and non-technical audiences to tight deadlines. We also require the candidate to have strong Excel skills (including formulas and pivot tables).Other skills/experience considered an advantageFinancial product knowledgeLinux command line experienceKey DutiesNormal duties will initially involve the operation and management of one/more of the essential areas, with on-the-job training to enable you to become involved in other areas of service.Management of incidents/ requests from external customers, internal brokers, ecommerce teamsInstrument ManagementDesk / Market ConfigurationsTrader / Broker permission / access requestsSetup of new markets and configuration of trader / broker screensAnalysis of client fix logs when troubleshooting customer queriesOn boarding customers onto trading platforms and market data platformsManaging project work and incident / service requestsEnsuring that information accurately captures the lifecycle of incidents/requestsCo-ordinating with teams within the IT division to ensure that service outages are correctly communicated to the business or affected users.Contributing to the overall success of the knowledge process via identification of opportunities for new knowledge, and proposal of improvements to existing knowledge.Testing new releases and contributing to virtual teams in project work as required.Planning and prioritisation of project work to ensure that deadlines and targets are met.Developing and maintaining knowledge and skills and keep up-to-date with new processes, procedures and developments.Performing weekend release checkouts as and when requiredHours 9 hour shift pattern including – 1 hour lunch:Monday to Friday: Shift within 0630 – 1800 UTCBased out of our Madrid Office.Participation in change management and testing on weekends/evenings when required.