JUNIOR CUSTOMER SUPPORT REPRESENTATIVE GERMAN SPEAKER

Are you a dynamic and ambitious Customer Support professional looking to kickstart your career in the technology industry Zoho is seeking a highly motivated Junior Customer Support Specialist to join our talented team and be part of our exciting growth journey.
This is an excellent opportunity for a selfstarter with a passion for Customer Support to gain valuable experience and grow within the organization.
About us Welcome to the fascinating world of Zoho where innovation efficiency and customercentric solutions converge to transform businesses across the continent.
As one of the leading providers of cloudbased software and services Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.
Privately held and deeply committed to solving problems through global collaboration our organisation believes in experimentation iteration and following your instincts.
Zoho Corporation is a leading provider of SaaS products empowering businesses worldwide with innovative solutions.
We are seeking a dedicated Junior Customer Support Representative to join our team and provide exceptional support to our customers in the European market.
Learn more about us our customers our story and our people.
Key Responsibilities Learn and master Zohos suite of SaaS products to become a product expert.
Assist European customers via phone chat and email addressing inquiries troubleshooting issues and providing product guidance.
Collaborate with crossfunctional teams to ensure prompt resolution of customer concerns.
Maintain accurate and detailed records of customer interactions and resolutions.
Contribute to the creation and improvement of support documentation.
Requirements Full professional proficiency in English and German Language (both written and verbal).
Basic understanding of software programs; prior experience with SaaS products is an advantage.
Ability to learn quickly and adapt to evolving product features.
Excellent problemsolving and analytical skills.
Comfortable working in an office environment.
Bonus Skills.
Proficiency in one or more European languages such as French Spanish or Dutch Previous customer support experience.
Basic programming knowledge.
Benefits Competitive salary package aligned with candidates qualifications experience and the market value of the role Continuous training and professional development opportunities Supportive and inclusive work environment Clear development plan in the short medium and long run Participation in coaching and mentoring schemes Opportunity to work with a global team and contribute to the growth of a leading technology company It is important for the applicant to hold a national or EU passport have a valid work authorisation and be within commutable distance.
The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.
Together lets shape the future of business software!