JUNIOR IT SUPPORT ENGINEER

It's you who can make an impact! Join our dynamic team as a Junior IT Support Engineer and shape tomorrow's innovations! It is the dream job for those passionate about administration of Windows and crave a vibrant team atmosphere. Apply yourself or drop us a line if you know someone who fits the role. Let's enjoy the engineering and vibrant international environment together!We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.About the role:As a Junior IT Support Engineer, become a part of the team and provide the first line of technical support to all Ciklum employees and basic IT services of high quality. This role involves performing day-to-day support tasks and resolving failure issues.Responsibilities:Managing Service Desk system ticketsProviding daily user support with hardware and software issuesPreparing workstations for newcomersCooperating with other IT sub-departments to solve common IT issuesCooperating with the Procurement department in terms of delivery and logisticsNegotiating with IT service providersCooperating and communicating with Middle or Senior IT Support Engineers to find the best way to fix problemsManaging IT assets and tracking them in the Assets Management ToolManaging the IT stock. Controlling timely procurement of IT components for the stock and informing Middle Support Engineers if new orders are neededSolving standard issues and tasks received from IT HelpDesk Engineers, Middle or Senior IT Support Engineers, or the direct IT Support Line ManagerStudying internal technical documentation, rules, and policies of the IT DepartmentTransferring non-standard tasks to Middle or Senior IT Support EngineersRequirements:Technical background: Knowledge in the administration of Windows 10 and above, Linux Ubuntu, and macOS, Microsoft products, Network, Google Apps, Active Directory, GPOProblem-solving abilities: Diplomatic mindset, client-oriented (client first) approach, crisis management skillsTeamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasksUnderstanding of the ITIL principles, good communication skills: To be able to convey information clearlyStress resistance: To be able to remain calm in difficult or stressful situationsSelf-improvement and self-education: To be eager to learnEnglish level: Intermediate and aboveWhat`s in it for you?Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave daysTailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certificationsGrowth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globallyFlexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days & short FridaysOpportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potentialGlobal impact: work on large-scale projects that redefine industries with international and fast-growing clientsWelcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building eventsAbout us:Join a well-established company and a friendly team of professionals.Our Delivery Center in Malaga is one of the leading IT hubs in Andalusia - it provides an exceptional mix of vibrant tech talent community, wide-open access to expertise advancement opportunities, hybrid/remote work setup & endless Mediterranean seashore summer.Seize the perks of global opportunities, local atmosphere and industry-leading clients.Be bold, not bored!Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.