JUNIOR OPERATIONS SPECIALIST IN CUSTOMER SUPPORT (CHINESE)
Descripción de la oferta de empleo
Customer OperationsEmployment Type.
Full TimeLocation.
BarcelonaReporting To.
Zuzanna SokolowskaDescriptionAre you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference to air travelers while being supported by our proprietary Artificial Intelligence technology.
hat youâll do.
Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.
Are you curious about firsthand experiences? Dive into our bonus material showcasing employeesâ stories in customer operations.
deally, youâll bring with you:(Disclaimer.
We understand that you may not tick every box.
But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).
Fluent communication in English and Chinese (both spoken and written, minimum C1 level).
Experience working with targets.
Eagerness to learn about the airline industry and customer service.
Satisfaction from helping people and willingness to go the extra mile for them.
Enjoyment in following procedures with attention to detail.
Ability to work in a shift system ().
morning shift 8.
AM - 4.
PM, evening shift 4.
PM - AM, night shift AM - 8.
AM.
Please submit your CV in English.
erks and benefits.
Internal training programs and knowledge-sharing events.
Personalized progression plan.
Access to mindfulness and wellbeing platform (Mindgram).
Language classes.
Flexible benefits.
gym membership, personal education, childcare, public transportation or leisure travel subsidy.
Health Insurance.
Lunch vouchers.
MacBook Air.
Unlimited, free use of AirHelp's services.
Work from anywhere for 4 weeks a year.
Annual travel allowance.
Team days.
Events and parties.
Detalles de la oferta
- AirHelp
- Sin especificar
- 17/06/2024
- 15/09/2024
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