LEAD CX ARCHITECTURE CONSULTANT (FLUENT ES & EN REQUIRED)

About usAtento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM/BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.About the teamWe're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers.This new CX Strategy Consulting team will be responsible for deeply understanding the clients' needs and then crafting a holistic, end to end, tech and AI enabled CX solution to ensure our clients are able to deliver best-in-class customer experiences.You'll be working in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions for our clients, and internally you will be championing Atento’s shift from call center solutions to a tech driven holistic CX solutions provider.About the jobLead CX Architecture Consultant, you will design and implement technology solutions that enable transformative customer experiences. Your responsibilities span from evaluating and selecting appropriate CX platforms (e.g., CRM, cloud contact center solutions, AI chatbots) to planning integration strategies. You must be able to interface with both business and IT stakeholders to ensure technology investments are aligned with the broader CX vision.​Key ResponsibilitiesTechnical Architecture Design: Define end-to-end architectures that integrate digital channels, automation technologies, and support services.​Solution Implementation: Oversee and guide technical implementations, ensuring best practices in scalability, security, and performance.​Technology Evaluation: Recommend suitable platforms (e.g., CRM systems, AI tools, virtual agents) based on client requirements, cost, and ROI.​Integration & Customization: Plan and execute system integrations, middleware configurations, and custom development where necessary.​Collaboration & Leadership: Work closely with CX Strategy Consultants, Designers, and client IT teams to ensure seamless deployments and cross-functional alignment.You're likely a good fit if you haveDeep knowledge of CX platforms, CRM systems, automation tools, and cloud technologies​Track record of successful large-scale technology integrations​Strong documentation, presentation, and stakeholder management skills​Client-facing capabilities with the ability to explain complex technical solutions to non-technical audiences (boardroom experience)​Bilingual proficiency and ability to travel​Collaborative mindset to align with consultants and design teams​Fluent in English and SpanishWhat we offerExciting opportunity to build the latest tech and AI solutions for some of the biggest companies in the worldPermanent ContractFull time job with hybrid modelFlexible scheduleAttractive SalaryCareer OpportunitiesIf you are motivated by the challenge and want to be part of a team with impact, we are waiting for you! 🚀✨At Atento you find more than what you are looking for!