LEARNING AND DEVELOPMENT SPECIALIST

#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!What is your mission?Reporting to the Learning & Development Manager, you will work as an L&D Specialist for our clientThe role of the Training Specialist is to assist with the L&D needs of the Player Support teams. The Training Specialist will be responsible for assisting our client in identifying learning gaps anddeveloping training materials aimed at addressing them, as well as providing onboarding andon-going training to our client’s trainers. They are expected to understand the application of adultlearning theory, primarily in instructor lead training, and support trainers towards their professionalgrowth.Responsibilities:Working with the Learning & Development Manager and L&D teams at partners to identify learning gaps through data analysis, and design the necessary training materials to address them.Design, develop and sometimes deliver training through a combination of presentations and facilitated activities.Maintain game knowledge, procedures and workflows for each game support area assigned.Build relationships that allow ongoing collaborative interactions that help identify learner deficiencies, formulate individual and team development plans, relevant courses, and implement training programs.Work with game support management and personnel to assess and customize regional learning programs based on current and future needs.Assist with the identification of learning success measures and report on outcomes.Work as an effective part of a team to design curriculum using adult learning theory and instructional design principles.Review, update, and maintain the training curriculum on an on-going basis.Participates in development opportunities and global learning initiatives.Assist in development of other trainers. Perform peer-level review on training course content, learning applications and classroom delivery.Establish, nurture, and maintain a beneficial partnership with global player support teams to provide regular and ongoing training requirements.What are we looking for? Classroom training and curriculum design experience.Able to work effectively with minimal day-to-day supervision.Familiar with training evaluation processes and methodologies.Knowledge of Microsoft packages: Word, PowerPoint, Excel, and Email.Demonstrated excellence working in a collaborative team environment.Qualification in Education, Training, Instructional Design, or another relevant field.Experience working in customer service centersExperience delivering onboarding training.Flexibility to work from home and from the office.Occasional travel may be requiredWho are TDCX?TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning hundreds of industry awards, including being one of the best companies to work for in Asia.From our premium workspaces, above-industry average compensation packages, career opportunities, and workplace perks, get in touch to find out more about what’s in store when you embark on a career with TDCX.