LOGISTICS SPECIALIST

**PLEASE NOTE THIS IS A TEMPORARY ROLE WITH THE POSSIBILITY OF STAYING FOR THE LONG-TERM DEPENDING ON BUSINESS NEEDS.**The Role:We are hiring an International Agent to join our busy and fast-growing Operations and Customer services team based in Coslada, Madrid.You will be the primary contact for clients and agents based in Middle East and Africa, as well as for the whole network of World Courier offices for shipments within these regions.You will have the responsibility to book shipments and ensure that everything is done in a quality and timely manner so that shipments are delivered on time and in perfect conditions.Location: Coslada, Madrid.Shift Pattern:Monday to Friday 11:00 am – 20:00 (including 1 hour lunch break)Flexibility to cover one Sunday every 6-8 weeks, plus public holiday cover (paid as an overtime and receive an extra lieu day)Until the completion of the training period, you'll work all 5 days from the office. Thereafter, you can work 2 days from home (Hybrid)What you’ll be doing:Handle enquiries from clients, agents and World Courier offices via phone and email in English and FrenchReceive bookings via email and update World Courier’s internal tracking system.Provide quotations via email.Monitor and track ongoing shipments, reacting to any deviation from the plan.Keep clients and World Courier offices updated to the status of their shipment, especially regarding delays.Action all notes sent in World Courier’s internal tracking system.Advise clear pick up/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed.Communicate any temperature results as soon as possible after delivery, checking and noting any deviations.Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents and suppliers.Ensure internal systems are kept updated when new jobs are raised in the systemWhat’s in it for you:Salary: Starting €24,090 per annum, increasing to €27,000 after 6 months (successful completion of the probation period).Annual Bonus Plan: 5%Excellent Employee Benefits:25 days holiday allowance plus bank holidays.Private Healthcare InsuranceTrue Blue reward SchemeAnnual performance-based pay reviewAnnual Staff eventsCareer Progression OpportunitiesA unique opportunity to work for a Global purpose led organisation.What you’ll have (Candidate' requirements):Language Requirement: Fluency in English and French , verbal and written. (Essential)Conversational level- Spanish languagePrior experience or knowledge of the logistics sector (Desirable)Able to follow procedures and instructions and provide relevant information on request.Knowledge of Ms Office- Word, Excel, Outlook.Ability to work as part of a team and independently.Strong team player – able to work constructively with colleagues inside and outside of the department to ensure the best possible service is always provided to the client.Self-motivated, uses own initiative and high attention to detailFlexible attitude – for working shifts and last-minute coverage.Able to prioritize workload, which may change throughout the day