MANAGED SERVICES OPERATIONS ANALYST | VERÍN, ES

Managed Services Operations Analyst Your Team Responsibilities MSCI is seeking a Managed Services Operations Analyst as part of our Global Managed Services Operations team.
As a member of our team, this candidate will be responsible for managing, diagnosing, investigating, and resolving client's workflows; monitoring key batches that are processed 24x7.
Managed Services Operations Analyst will work with Implementation Managers, Consultants, product developers and support teams across all our regions, EMEA, Asia, and Americas; and market segments, including banks and brokerages, hedge funds, asset managers, wealth managers and pension plans.
Currently, the Managed Service Operations group is present in the following locations.
Monterrey, Manila and Mumbai.
Your Key Responsibilities The ideal candidate should therefore be attracted to work in a global team and have acquired strong technical skills with a basic knowledge of financial risk management methods.
The candidate should also be productive and creative with an ability to thrive in a global organization.
• Coordinate effectively with individuals/teams within the organization to ensure high quality and timely resolution of client requests/issues especially issues regarding system issues and processing delays to facilitate timely notifications.
• Resolve issues for managed systems within SLA.
• Respond to client inquiries and requests via phone, email and ticket tracking system.
• Monitor alerts and status of servers, jobs execution in Unix/Linux and Windows environment.
• Liaison/Training with backup teams in other geographical locations to provide continuity of service in the event of local issues.
Your skills and experience that will help you excel • Must have a bachelor's degree with focus in Computer Science, IT or engineering • At least 1 year experience in operations support in Finance or related industry • Good communication skills, fluent English, written and oral, is a must • Must have strong problem-solving skills and highly analytical • Must be willing to work on shifting schedules and holidays • Experience in monitoring end to end workflow systems • Experience with XML, Linux/Unix, Python, Autosys, Airflow and/or version control(Git).
• Experience in Azure is an advantage About MSCI What we offer you • Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups.
All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.
At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions.
You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers.
This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
MSCI is a leading provider of critical decision support tools and services for the global investment community.
With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios.
We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
MSCI Inc.
is an equal opportunity employer.
It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law.
MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities.
If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed.
Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
To all recruitment agencies MSCI does not accept unsolicited CVs/Resumes.
Please do not forward CVs/Resumes to any MSCI employee, location, or website.
MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers.
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