MANAGER - DIGITAL CONTENT REVIEW & COMPLIANCE (CNR)

About this role.
This opportunity is for CNR (Custom Newsletter and Reprints) Centre of Excellence which is a part of Global Strategy & Operations (GS&O) group at Gartner.
The CNR Centre of Excellence supports Gartner's Reprints clients end-to-end, ensuring compliance on marketing collateral, providing guidance to clients.
This role is responsible for ensuring the Gartner brand is always presented in the marketplace as independent and objective.
This is a great opportunity for an individual who wants to wear multiple hats to lead - digital content review space, driving efficiency & effectiveness of overall program focusing on operational excellence, problem solving and driving continuous improvement..
What you’ll do.
As a member of this team, you will have the opportunity to work directly with Gartner’s service delivery group (Marketing Program Managers), the legal compliance team and CNR product team.
Your central goal will be to drive productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients.
The team reviews client's marketing collateral to ensure its compliance with Gartner's copyrights and quotes policies, whilst putting on the hat of a marketing expert ensuring that post-review collateral still has a marketing spin to it.
This is very essential for the business, as it is the only touch point which allows Gartner to protect its objectivity and integrity in the industry, as an unbiased research firm.
You will also devote your time building a high performing team – hire, develop, coach, and enable associates to drive innovation, growth and retention of business.
Core Operations.
Lead the CNR (Custom Newsletter and Reprints) Centre of Excellence team and end to end operations of promotional content/ Marketing Collateral's review process.
Ensure team is following Gartner Content Compliance policy.
Provide guidance to clients to improve the content quality of the material.
Be accountable for adhering to SLAs for client deliverables ensuring client satisfaction Step-in in case of client escalations, and work with the team and wider stakeholders to resolve the escalations and ensure timely delivery Working directly with Gartner Ombuds/Compliance teams on a regular basis to ensure best practices are being followed at all client touchpoints.
Collaborating with them while resolving egregious escalations.
Responsible for managing end to end operations and key business metrics of various units Iterate and Evolve to increase Business Impact Push self and team to innovate on productivity and efficiency drivers.
Implement those innovation end to end based on ROI impact and measure the success.
Build and drive the team members to implement strategic initiatives to drive KPIs - process improvement ideas, A/B testing and leveraging various sources of information to make it useful for continuous improvement Drive structured problem solving on various projects as needed.
Provide guidance on data driven hypothesis testing and scale up approaches.
Influence decision making on next big bet.
Discover innovative levers/best practices and drive execution on the ground Apply analytical thinking and entrepreneurial mindset to help the function drive continuous innovation Drive operational excellence – incremental improvement in process across client value chain – reduced steps, intuitive and simpler process design/interfaces.
Implement best practices/tested solutions across service delivery to maximize effectiveness Continuous Process Optimization Identify process improvement opportunities and apply LEAN principles to boost efficiency and productivity of processes & people Keeping in mind ‘One Gartner’ approach to serve clients, integrate and standardize all possible elements of the process.
Also, aim for economy of scale by integrating all process touch points.
Conduct time & motion diagnostics to explore opportunities of process redesign.
Establish process excellence to operate in a Lean way including maximization of automation for all tasks and process Continue to re-engineer and optimize the instrumentation (dashboards, reports, tools) designed to measure and alert SDAs/Leadership on lagging/leading KPIs Collaboration and Stakeholder Management Own stakeholder management, relationship building with team members and with cross-functional units.
Ensure right communication and positioning of the vision and priorities to team members.
Communicating and presenting analytical insights to internal stakeholders and to senior management Partnering with internal stakeholders to learn, ideate, and recommend automation alternatives to service delivery associates’ manual work streams  Communicate results, identify successes, failures, trends, and projections.
Summarize performance results and findings and communicate actionable recommendations to stakeholders.
Delivering strong support to the stakeholders with a no-limits mindset to do everything to increase retention Drive problem solving via story boarding and driving discussions in various forums Actively Improve collaboration and close-coordination with global teams across time-zones People Management Lead a span of about individual contributors and team leaders.
Accountable for their learning & development needs, develop their Individual Development Plan and work together to achieve objectives.
Define their roles & responsibilities, continuously help them in prioritizing tasks and ensure optimal staffing.
Create an inspiring team environment with an open communication culture by being approachable, providing continuous encouragement to team, identifying skill gaps and communicating term goals Lead hiring of new talent and training/coaching them so they seamlessly integrate with the team Retain top performers and proactively identify and manage bottom performers Increase productivity of team by working with tools (technical and process) that can optimize time and make process more efficient What you’ll need.
MBA professional with 6-10 years of experience with a minimum of 3+ years of experience in directly managing a team of associates Strong leadership skills to build capability within the team and collaborate with other team leads to ensure the larger goals are met Exposure to digital content review, IP protection, contract review, content licensing/editor would be preferred Knowledge/experience on analytical problem solving, analytical tools Exposure and understanding of lean six sigma, lean diagnostics, T&M and other process improvement techniques would be a big plus Seasoned professionals having proven track record of driving business impact with strong business acumen, problem solving leadership (qualitative & quantitative).
Have demonstrated high champion & leadership mindset.
Drives operational and business excellence, Proven influential leadership with superior execution ability and project management Effective Project Management skills, having ability to provide focused attention across stakeholders Powerful communication and superior collaboration skills Quick Learner, Process- driven Innovative mindset and inclination to solve business problems Analytical thinker with experience deriving business insights from data analytics Detail-oriented with high personal standard for quality Comfortable in working with cross-functional teams Skillful in managing expectations of varying stakeholders (internal & external) What you'll get.
Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities Who are we?   At Gartner, Inc.
(NYSE.
T), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in , we’ve grown to more than associates globally who support ~ client enterprises in ~90 countries and territories.
We do important, interesting and substantive work that matters.
That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.
The bar is unapologetically high.
So is the impact you can have here.
What makes Gartner a great place to work?   Our sustained success creates limitless opportunities for you to grow professionally and flourish personally.
We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.
How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team.
Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.
This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?   Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
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artner.
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