MANAGER GLOBAL CUSTOMS (TEMP - 18 MONTHS)

The TRANS4RM program aims to equip adidas with a future-ready enterprise resource planning (ERP) system, incorporating intelligent technologies such as data-driven AI, machine learning, and advanced analytics.
Through the TRANS4RM Business Transformation, we are establishing the digital foundation to deliver a premium customer and consumer experience across all channels (Wholesale, Retail, eCommerce).
This role will be part of the 18-month testing phase, supporting the testing of the new ERP system, SAP S/4 HANA, for Market Europe (3 clusters – 8 zones – 29 countries) within the respective workstream area.
Purpose & Overall Relevance for the Organization.
To ensure customs systems are working correctly and comply with regulations.
This role combines technical expertise, project management skills, and knowledge of customs processes.
We are looking for a manager to oversee testing for our software and systems.
The ideal candidate should have experience in global logistics and/or customs processes.
They should understand complex customs processes, ensure they meet business outcomes, identify gaps between current and future processes, and gather feedback from stakeholders.
Key Responsibilities [SH1]  .
Develop and implement testing strategy, plans, and timelines aligned with project goals and objectives.
Oversee the development and execution of testing plans across Market Europe, ensuring consistency with implementation goals and timelines in each market.
Ensure alignment with Customs operational and Global Customs teams.
Collaborate with key customs stakeholders to identify system gaps and translate them into requirements.
Identify, document, and track defects, working closely with development teams to ensure timely resolution.
Generate and analyze testing reports, metrics, and dashboards to communicate testing progress and outcomes to stakeholders.
Assist in training end-users and stakeholders, ensuring they understand the system and its functionalities.
Identify opportunities for process improvements in testing methodologies and practices to enhance efficiency and effectiveness.
Engage with local experts to analyze the root causes of unexpected results.
Ensure best practices are applied and guide efforts to track, standardize, and enhance processes during the rollout.
Key Relationships.
Market Customs teams Global Customs Europe TRANS4RM team Global TRANS4RM team Business Process Owners Operational business experts IT Tech Teams SAP Consultants   Knowledge, Skills, and Abilities.
Familiarity with global logistics and/or customs environments, ERP systems, and data management tools.
Strong analytical skills to assess system functionality and identify gaps.
Experience in project management methodologies is a plus.
Excellent verbal and written communication skills to convey complex information clearly.
Ability to troubleshoot issues and provide effective solutions.
Requisite Education and Experience / Minimum Qualifications.
Educated to University level or equivalent experience.
At least 5 years of working experience in supply chain management / customs business.
Fluency in English, Written and Spoken.