MARKET RESEARCH & PHONE OPERATOR - SPANISH & ENGLISH PROFICIENT SPEAKER (MADRID BASED)

Join us on our exciting journey! Position Purpose.
We are recruiting an awesome team of Spanish language speakers with proficient level of English to join us at our Madrid Production Hub office! D iversity is our way of life! Job Overview.
Under close guidance or supervision, recruits pharmacies and physicians, administers data collection and compensation programs.
Essential Functions.
• Initiates calls to pharmacies using a prepared selling strategy and develops skills to initiate calls to physicians.
• Promotes pharmacy’s and physician’s participation in syndicated, on-going panels based on established standards for recruiting, reporting and sample design for all assigned panel segments.
• Initiates follow-up calls with panels to achieve maximum rate of return.
• Receives and processes all incoming calls from panel, referring non-routine questions to manager.
• Prepares and mails hardcopy data collection documents to assigned panel.
• Administers electronic data capture strategies to assigned panel.
• Educates and motivates data supplier to comply with study guidelines.
• Investigates, resolves and processes panel incentives within defined guidelines in order to facilitate timely receipt of compensation.
• May work cross-functionally with coding team to resolve data quality issues.
• Provides recruiting/interviewing support in completion of special projects/studies.
• May manage and maintain all supplier-related information.
Qualifications.
• High School Diploma or equivalent required.
• Three (3) years experience in medical market research with emphasis in outbound business-to-business market research, primarily telephone and/or in-person market research with physicians or other medical personnel.
• Proficient in Windows applications (Excel, Word, Access, Outlook, etc).
• Good persuasive oral communication skills.
• Good analytical skills.
We invite you to join IQVIA™ Recognized by Great Place to Work as the third best company to work for in Spain (March ).
FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January ).
Recognized by the Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO).
Awarded the Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.
IQVIA™ is an equal opportunity employer.
We make employment decisions based on qualifications and merit.
We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“ We know that meaningful results require not only the right approach but also the right people.
Regardless of your role, we invite you to reimagine healthcare with us.
You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there! IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Learn more at https://jobs.
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