NB EMEA / CUSTOMER SERVICE AGENT WITH FRENCH AND ITALIAN
Descripción de la oferta de empleo
We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets.
We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles.
Our accessible workplace fosters inclusion & empowers you to bring your whole self to work.
Join us & contribute to a vibrant & innovative culture! Our Client New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style.
Each international team member plays an important part in supporting the company to share these values with our customers worldwide.
We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.
We Care.
Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious.
Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together.
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What will you be doing? Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way You can put yourself in our customers' shoes, analyse their problems and offer them individual solutions Offering an omnichannel service to our consumers via telephone, email, chat, and social media Developing a sound understanding of the products and services offered by our client Becoming an expert on all things New Balance Embrace our company values and act as a brand ambassador Requirements What skills & experience will you bring to us? A fluent level of French & Italian with exceptional grammar and spelling skills High level of English (Both written and spoken) A genuine passion for delivering outstanding customer service Ability to deal with sensitive calls with empathy Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem solving Benefits What do we offer? Start date.
ASAP Contract.
Temporary (3-month contract with 1-month probation period) Full time.
(39 hours/week) Working days/Hours.
Monday to Friday am to 7.
pm Salary.
€ gross per year Incentives.
Top performance incentives Holidays.
24 calendar days per year Paid bank holidays + 1 extra day in lieu Hybrid.
4 days per month at the office and for training purposes Training.
8 days of full-time training fully based in the officefrom am To 7.
pm Office location.
Barcelona (La Sagrera) Other Benefits.
Best-in-class people engagement activities and programs Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment Employee Assistance Program - Free, confidential, and impartial guidance and support Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation New Balance online discounts 30% off Option to sign-up for Discounted Private Health Insurance Referral Program - Bring a friend and get a referral bonus Access to LinkedIn specialised training & courses Ready to Make a Difference? Showcase your talent.
Share your CV highlighting achievements and responsibilities.
Be you.
No need for photos, age, marital status, or gender.
Our process.
Submit CV, then email, phone screening, and video interview.
We're excited to meet you! #wecare#wearecurious#weachievetogether
Detalles de la oferta
- Sin especificar
- 03/11/2024
- 01/02/2025
Strong sales and customer relationship-building skills... ensure an efficient and effective flow of communication with other departments and management... strong organizational and time management skills, with the ability to multitask effectively and collaboratively... generate and send daily and weekly......
Collaborate with housekeeping and maintenance teams to ensure rooms and common areas are always in excellent condition... key responsibilities: guest services: greet and welcome guests warmly, assisting them with check-in, check-out, and throughout their stay... respond promptly to guest inquiries......
About the skills and tools... • design it solutions and prepare documentation... • opportunities for growth with a training budget that you can use for courses and conferences... • eagerness to learn about new technologies and solutions... • a chance to be promoted twice a year and a clearly defined......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Brand collaboration: work closely with the marketing team to understand and align with brand values, campaign goals, and messaging... excellent communication skills, both written and visual, with the ability to adapt tone and style to match the brand and audience... creative mindset with a keen eye for......
Strong written and oral business communication skills... understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for the next steps in the sales process update and maintain prospect and customer data......
Ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about... ability to show empathy, tactfulness, and proactivity when interacting with customers......
Your proficiency in building and expanding relationship networks extends both internally and with clients... marked pragmatism and solution-oriented approaches are distinctive features, coupled with the ability to work both independently and as part of a team... demonstrating strong communication and......
Mark, test, assess and record in accordance with school and department policy... create an effective and stimulating learning environment... otros datos del puesto subject teacher repsonsibilities: assist in the planning, preparing and delivering of departmental schemes of work in accordance with the......
Tasks: record your voice while reading scripts and having short conversations with our designated personnel, according to the guidelines provided... how to refer someone: share the link to the form with your friends and family and ask them to register, when registering, they should select “referral”......
