NETWORK OPERATION SPECIALIST

What you’ll do The Senior Network Operations Team Leader supervises others� volume and quality of work relating to the monitoring, operating and managing efficient and effective networks activities fulfilling the Vodafone Strategy, including monitoring network nodes, execution of event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers.
Typically reports to the Network Operations Manager.
Who you are * Supports team in delivery of preventive maintenance, PW, acceptance tests and ensures other activities are conducted according to the highest level of operations standards in line with KPIs; * Effectively supervise the team who deliver the team update Customer Care / Account / Service Managers in line with process and the process of ensuring Customer SLAs delivery, Service Availability, Quality and Continuity Assurance; * Supervises a team who execute Network Operations including project initiations, system requirements, incident management and cost base management, operational excellence and solving problems through defined policies and precedence; * Guides team in ensuring the availability, performance and scalability of the network systems to support the achievement of the Network Operations strategy; * Facilitates and coordinates the consolidation of Service Assurance function for IT and Networks, (incident, problem and change management) for both fixed and mobile; * Communicates and exchanges logical information in a concise and clear way, provides end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management; * Maintains solid relationships with vendors and partners; * Communicates and exchanges complex information to plan, schedule, implement and test new services, new features and network expansions; * Demonstrates a good understanding of ensuring actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration, in case of faults; * Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you.
There are lots of ways we support this, including hybrid working and generous parental leave.
You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.