NEW BALANCE / CUSTOMER SERVICE AGENT WITH DUTCH AND ENGLISH

Description: Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our ClientNew Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We´re Curious: Proactive approach to problem-solving and a “can do” attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets..What will you be doing?Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional wayYou can put yourself in our customers’ shoes, analyse their problems and offer them individual solutionsOffering an omnichannel service to our consumers via telephone, email, chat, and social mediaDeveloping a sound understanding of the products and services offered by our clientBecoming an expert on all things New BalanceEmbrace our company values and act as a brand ambassador Requirements: What skills & experience will you bring to us?A fluent level of Dutch with exceptional grammar and spelling skillsHigh level of English (Both written and spoken)A genuine passion for delivering outstanding customer serviceAbility to deal with sensitive calls with empathyStrong administrative skills with a keen eye for detailA professional outlook and proactive approach to problem solving Offer: What do we offer?Start date: ASAPContract: Temporary (3-month contract with 1-month probation period)Part time: (25 or 30 hours/week)Working days/Hours: Monday to Friday 9:00 am to 3:00 pm / 9:00 am to 2:00 pm / 9:00 am to 4:00 pmSalary: €12.435,89 (25h/week) or €14.923,07 (30h/week) gross per yearIncentives: Top performance incentivesHolidays: 24 calendar days per yearPaid bank holidays + 1 extra day in lieuHybrid: 4 days per month at the office and for training purposesTraining: 8 days of full-time training fully based in the officeOffice location: Barcelona (La Sagrera)Other Benefits:Best-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisationNew Balance online discounts 30% offOption to sign-up for Discounted Private Health InsuranceReferral Program – Bring a friend and get a referral bonusAccess to LinkedIn specialised training & coursesReady to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities.Be you: No need for photos, age, marital status, or gender.Our process: Submit CV, then email, phone screening, and video interview.We're excited to meet you!#wecare#wearecurious#weachievetogether