NEW BALANCE EMEA / CUSTOMER SERVICE AGENT WITH DUTCH AND ENGLISH (PART TIME)
Descripción de la oferta de empleo
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
New Balance - believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What will you be doing?
Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
Offering an omnichannel service to our consumers via telephone, email, chat, and social media
Developing a sound understanding of the products and services offered by our client
Becoming an expert on all things New Balance
Embrace our company values and act as a brand ambassador
Requirements
What skills & experience will you bring to us?
A fluent level of Dutch with exceptional grammar and spelling skills
High level of English (Both written and spoken)
A genuine passion for delivering outstanding customer service
Ability to deal with sensitive calls with empathy
Strong administrative skills with a keen eye for detail
A professional outlook and proactive approach to problem solving
Benefits
What do we offer?
Start date: ASAP
Contract: Temporary (3-month contract with 1-month probation period)
Part time: (25 or 30 hours/week)
Working days/Hours: Monday to Friday 9:00 am to 3:00 pm / 9:00 am to 2:00 pm / 9:00 am to 4:00 pm
Salary: €12.435,89 (25h/week) or €14.923,07 (30h/week) gross per year
Incentives: Top performance incentives
Holidays: 24 calendar days per year
Paid bank holidays + 1 extra day in lieu
Hybrid: 4 days per month at the office and for training purposes
Training: 8 days of full-time training fully based in the office
Office location: Barcelona (La Sagrera)
Other Benefits:
Best-in-class people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
Employee Assistance Program - Free, confidential, and impartial guidance and support
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
New Balance online discounts 30% off
Option to sign-up for Discounted Private Health Insurance
Referral Program – Bring a friend and get a referral bonus
Access to LinkedIn specialised training & courses
Ready to Make a Difference?
Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender.
Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
#wecare#wearecurious#weachievetogether
Detalles de la oferta
- CPM International
- 04/11/2024
- 02/02/2025
Strong sales and customer relationship-building skills... languages: fluent english and spanish are essential... strong organizational and time management skills, with the ability to multitask effectively and collaboratively... ensure an efficient and effective flow of communication with other departments......
Strong written and oral business communication skills... com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time... fluent in the requested language working proficiency in english previous sales experience (preferably......
Collaborate with housekeeping and maintenance teams to ensure rooms and common areas are always in excellent condition... this role plays a key part in the check-in and check-out process, managing reservations, and providing relevant information about the hotel and surrounding area......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Our client is one of the biggest b2b it and telecommunication hardware resellers in europe, with more than 20 years of experience... responsibilities as a sales representative your key responsibilities of this role include: - sales via customer enquiries and following up leads - answering clients request......
Job with us and other partner english academies... with canterbury english your income needs are covered for the entire year with extra cash to play, party and travel! what do the programs cost and what do they include? one year study abroad program with tefl & spanish: 2......
Self-starter with the ability to work independently and as part of a team... brand collaboration: work closely with the marketing team to understand and align with brand values, campaign goals, and messaging... excellent communication skills, both written and visual, with the ability to adapt tone and......
Ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about... ability to show empathy, tactfulness, and proactivity when interacting with customers......
Your proficiency in building and expanding relationship networks extends both internally and with clients... marked pragmatism and solution-oriented approaches are distinctive features, coupled with the ability to work both independently and as part of a team... contribution to team spirit is evident......
Position: head of sales department key responsibilities: lead and manage the sales team, ensuring they meet and exceed sales targets develop and implement sales strategies to drive business growth collaborate with marketing and other departments to create effective sales campaigns train and mentor sales......
