NORWEGIAN CUSTOMER EXPERIENCE AGENT TO BARCELONA
Descripción de la oferta de empleo
Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona
Native / Fluent in Norwegian (verbal and written), with a good command of English
Strong customer orientation (previous customer service experience is advantageous)
Available to work shifts (International Call Centre)
Office-based
Strong PC literacy
Job Description
Respond to customer enquiries via chats, calls, social media queries & emails
Provide customers with product and service information
Research required information using available resources
Identify customer needs
Manage and resolve customer complaints
Maintain an up to date customer information system
Identify and escalate priority issues
Follow up customer calls where necessary
Skills
Goal-oriented
Proactive
Sense of urgency
Positive and professional
Strong communicator – verbal and written
Willing to go above and beyond to exceed customer expectations
Strong time management
Accurate and able to follow processes and procedures
Start date: 19 September
Detalles de la oferta
- Sin especificar
- 20/10/2024
- 18/01/2025
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