O2C COLLECTIONS SPECIALIST (FLUENCY IN FRENCH) - PAGEGROUP SSC
Descripción de la oferta de empleo
Contact and follow-up daily your customers by phone calls or e-mails Understand the whole OTC process for a better dispute management Understand the legal and contractual recruitment scope Coordinate with the Billing Teams to solve invoice related disputes Collaborate with the Sales Team in negotiations with customers Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching Give and keep visibility to the Sales Team on their portfolio's Collection status Collaboration on one-off French and European projects (reporting, training, process improvement, etc) Prepare the litigation file for Legal procedures Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts ¿A quién buscamos (H/M/D)? Fluent and professional French and English Previous experience in the role highly desirable Dynamic, organized with a methodical approach Good negotiation and communication skills (spoken and written) Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes) Customer focus Ability to work under pressure to attain company objectives and Cash Collection KPIs ¿Cuáles son tus beneficios? Experience in a multinational environment (+50 nationalities in the SSC) Competitive compensation and benefits package in Barcelona, various well-being activity options
Detalles de la oferta
- Sin especificar
- Sin especificar
- 24/12/2024
- 24/03/2025
Report to the operations specialist and coordinate daily interventions and tasks... great english and spanish fluency (b2-c1 level both written and spoken) being already in possession of a permit to work in spain or the eu other features that would help a lot: effective communication with the operations......
• fluency in french or german (b2/c1 level at least)... we also provide access to an online training platform and co-fund language classes... • work directly with our clients as an active member of an agile project team... • develop our own systems as a part of the internal r&d; team......
Requisitos del puestorequirements: native speaker of dutch (netherlands or belgium) or french (belgium)... we welcome all native dutch or french speakers from any location to join our project, with the only requirement being the ability to attend the session at our barcelona office... com/project/tahoe-nl?/fill?id313=df029......
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