OPERATIONS ASSISTANT

At RSAL our purpose is to help people, businesses, and society prosper in good times and be resilient in bad times. We have offices in Luxembourg, France, Spain, Belgium and the Netherlands, where we’ve embraced hybrid working and empower our 250 plus people to work flexibly to suit their needs and those of our customers. Our customers benefit from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas. As proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. We aim to build a speciality solutions leader by capitalising on a vast market opportunity, while maintaining a sub-90 operating combined ratio. We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility and learning opportunities you need to do it. Our Core Belief People are at the heart of our organisation – and of our success. How we do things is just as important as what we achieve. We are a purpose-driven company based on values and a belief that insurance is about people, not things. Culture and Community Our Values guide our decision-making, keep us grounded, help us outperform and are key to our success. Our values are – Integrity, Respect, Customer-driven, Excellence, and Generosity. We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected. Social Impact Our customers are our advocates. Insurance is about people, and helping people be resilient in bad times is the reason we’re here. It’s also why being Customer-driven is one of our Values. Our people are engaged. Our people are central to our success. That’s why we invest in the well-being and development of our employees and create an environment where they can be resilient and thrive. Being a most respected company is about financial outperformance and helping society. Building resilient communities speaks to our purpose and builds on over a decade of investment and leadership. So, if you are looking to take the next step in your career, work with the best in the business, and open a door of opportunity, contact us today! Job Description:Reporting into the Operations Team Leader, the Jobholder will carry out routine operational and technical duties within the Operations department for the European business area and/or the FoS programmes for the EEA Hub of RSA UK. The work will be focused on processing policies, supporting the customer service delivery and being compliant to the global network service level agreements. The role is desk based and involves working as part of a team owning policy maintenance, processing, and recording of quality business data. The jobholder will be able to effectively process in the systems all types of policies adhering to best practices. You will work closely with other internal departments to deliver a high level of service to customers. Adherence of technical processes and regulatory compliance will be critical. Key responsibilities: Following receipt of instructions, to accurately process data onto the various systems in a timely manner to meet service standards and operational KPIs. Processing commercial/specialty programmes within one of our dedicated lines of business teams or within the Servicing Operations team.Check instructions/risk information data and raise queries promptly where required.Process the bookings of premiums, pools, local and foreign taxes, and reinsurance as necessary onto the relevant operational systems.Carry out processing of taxes for FoS programmes onto the relevant systems.Respond to customer/intermediary queries as required and to follow agreed processes, policies, and procedures to ensure customer service standards are consistently achieved.Work together with Underwriting, Claims, Operations and Finance teams ensuring effective and timely communication.Take personal accountability for active problem solving.Support in handling the routine flow of requests for information into and out of the department as well as organizing the production and reporting of business information as necessary to assist and inform other business areas when required.Comply with the required standards of best practice, operating effectiveness, and efficiency and all legal, regulatory and policy requirements.Contribute as a subject matter expert to the development of RSA Business including participation in project/s and/or continuous improvement as required. Undertake any other administration and product processing activities as necessary to maximize operational effectiveness.Being aware of and adhering to our regulatory framework.This job will typically be measured with the following KPI’s:A strong Team Working ethos – able to work effectively within a team that demonstrates a high level of co-operation, knowledge sharing and getting the job done.Focus on the detail.Proven ability to manage priorities and demonstrate a pro-active attitude, continuously pushing self to improve.Good communicator, keeping people appropriately informed.Displays professionalism.Is friendly and positive when working with people.Ability to operate in a structured environment and works hard to provide an efficient and effective service to others.Ability to deliver high quality work, to strict deadlines.Ability to build networks of contacts both from a technical perspective and beyond.Requirements:Based in Madrid.Fluent English as well as Spanish.Customer service experience in financial services industry or other service industry.Proficient with Microsoft O365 applications.Strong communication skills and the ability to collaborate and build relationships. RSA Luxembourg SA (RSAL) is committed to ensuring that your privacy is protected, as the data controller, we take the necessary measures to ensure the security and confidentiality of the personal information it holds or processes in compliance with the General Data Protection Regulation (EU) of 27 April 2016 ("GDPR") and the Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales. The data you provide will be processed as part of our candidate selection process. The legal basis for this processing is our legitimate interest in considering your application. Unless you object, your CV will be kept for two years after our last contact with you. We may kept your data for the duration of the employment contract in the event of recruitment. Once your employment has ceased, your personal data will be only retained for as long as is necessary to satisfy any legal, accounting or reporting obligations. Intact Group companies and third-party partners may be recipients of your personal data when required. Sometimes your personal information may be sent to other parties outside of the European Economic Area (EEA) in connection with the purposes set out above. We will take all reasonable steps to ensure that your personal information is treated securely and in compliance with data protection regulations. In accordance with data protection laws, you have the right to access and obtain a copy of the data concerning you, object to the processing, have it rectified or deleted. All you have to do is write to the RSAL Data Protection Officer to the following address RSA Luxembourg, S.A. Edif. Torre Europa, Pº de la Castellana, 95 – Planta 19 28046 Madrid (SPAIN) or send an email to the following address RSA.DP@eu.rsagroup.com. We will ask you to confirm your identity if we need to, we have one month from receiving your request to tell you what action we have taken.