OPERATIONS DIRECTOR

About us:At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind.Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America.We envision a world full of possibilities, where location is flexible and housing doesn’t limit your options. Help us turn this vision into a reality.We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world.Our culture:We are a diverse and dynamic team of professionals from over 18 nationalities, united by a shared vision: to transform the global rental market.At Homeclub, we foster a culture that values continuous learning, open feedback, and personal growth. Every team member is empowered to share new ideas and take ownership of their professional development in a flexible and collaborative environment.Our hybrid work model adapts to individual needs, and we believe in celebrating together—whether through after-work events or recognizing every achievement, big or small 🎉.Your role with us:We are seeking an Operations Director to lead the optimization of our operational processes and oversee the coordination of the department’s key functions, including quality, maintenance, cleaning, and logistics. This role combines strategic process creation with the leadership of a multi-disciplinary team to ensure efficiency, cost control, and high standards.Key Responsibilities:Design and implement operational processes to improve efficiency, reduce costs, and ensure consistency across the Operations Department.Lead and coordinate the efforts of the Quality, Maintenance, Cleaning, and Logistics Directors, ensuring alignment with company goals and KPIs.Develop and manage dashboards and reports to monitor the performance of all operational areas and identify improvement opportunities.Analyze operational data to uncover trends, inefficiencies, and opportunities for innovation.Provide strategic recommendations and actionable insights to senior management based on data analysis.Ensure cross-functional collaboration to achieve operational goals and address challenges effectively.Design and maintain databases and models to support decision-making and ensure accurate reporting.Present key insights, updates, and project outcomes to senior leadership in a clear and impactful manner.Qualifications:3+ years of experience in Business Intelligence, data analysis, or operational leadership roles.Proven experience in designing and optimizing processes within an operations-focused environment.Strong analytical skills with the ability to interpret complex data sets and translate them into actionable strategies.Advanced proficiency in BI tools (e.g., Tableau, Power BI) and solid expertise in SQL and Excel.Excellent communication and leadership skills, with a proven ability to manage and coordinate teams.Knowledge of data visualization and performance tracking best practices.A proactive and strategic thinker who thrives in dynamic environments.Previous experience in the mid-term rental or hospitality industry is a plus but not required.What We Offer:A leadership role with significant impact on operational decision-making and process creation.Competitive salary and benefits package.Flexible and dynamic work environment.Culture of ownership, innovation, training and feedback.A charming office in the center of Madrid.An international work environment; we have more than 18 nationalities!On your birthday, we offer you a half day off.Free Drinks: we always provide tea and coffee.After-work events and an amazing internal culture.Internal growth opportunities.Discounts at partner stores.Discounts on our properties for your family and you.Join the team:At the core of our success are our values that guide us every day makes us a unique company, because we work as a team, we take ownership, we prioritize the customer service and we seek excellence.At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.