OPERATIONS INTERN (THEY/SHE/HE)

If you’re here, it’s because you’re looking for an exciting ride.  A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.  We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.  Not your usual app.
We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than local restaurants, grocers and supermarkets, and high street retail stores.
We operate in more than cities across 25 countries.
Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology.
For us, every day is filled with purpose.
What makes our ride unique?  Our culture and strong values.  We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!  We have a non-vanilla personality and feedback mindset.
We don’t shy away from difficult conversations - we see them as a gift!  We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!).  We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.  Our career development philosophy.  We are building a talent house of high performing teams and leaders.
We invest in people who raise the bar and help others reach their full potential.  We take ownership of our career development.
We don’t believe in linear and predictable career paths - we create the job of our dreams!  We embrace opportunities to move the needle and make an impact beyond our scope.  Our commitment to being a force for good.  Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.  We invest in doing good by dedicating time and resources into social and environmental initiatives.  We have the ambition of being DIB role models across the tech industry.
We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
We have a vision.
To give everyone easy access to anything in their cities.
And this is where your ride starts.
YOUR WORK-LIFE OPPORTUNITY.
  Join us and become a key member of Glovo's Global operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
  The couriers are the key player in Glovo’s marketplace.
We are looking for an Intern (Courier Growth) who will find the balance between creativity and data-driven objectivity in such a way that they carry out projects that seem impossible until they come true.
  You will be in charge of the lifecycle of the courier candidates, from the moment they register on the acquisition page until they start collaborating with us.
You will ensure that we always have the highest conversion and quality in our courier onboarding process.
  BE A PART OF A TEAM WHERE YOU WILL.
  Provide analytical support to the team of more than 20 countries, regional and local teams throughout deeper understanding of Glovo's operations model Perform analysis to come up with insights to help improve KPIs in all the courier fleets around the world.
Propose, track and consolidate new ideas to improve the courier funnel by being obsessed with Glovo's KPIs.
Own the lifecycle of a courier candidate, from courier onboarding funnel optimisation to their first order.
Innovate, build and maintain tools and processes related to the funnel backend Own dashboards and build new tools to improve the visibility of metrics in the department Understand and deep-dive into the data to understand the reasons and the levers we can act upon to improve KPIs (and be accountable for them) Contribute towards the continuous improvement of the courier candidate lifecycle through out-of-the-box thinking Understand local and regional needs, and put yourself in the skin of the courier - understand who they are   YOU HAVE.
Bachelor in Engineering, Math or any technological domain (tech bootcamps) Passionate about analytics.
you enjoy deep diving into problems to find the root cause Problem-solving skills.
no problem is too small or too big Excel / Google Sheets proficiency Nice to have SQ Land Python Knowledge in JavaScripts and Zapier is a plus Knowledge of visualization tools like Tableau, Looker, Data Studio & Qlikview  is a plus Exceptional verbal and written communication skills (English is a must) Proactive, organized, and obsessed with details Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas.
Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves.
Monthly Glovo credit to satisfy your cravings! Discounted gym memberships to keep you energized.
️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Enhanced parental leave, and office-based nursery.
Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.
We know that the best ideas come from a mashup of brilliant diverse minds.
This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU.
We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.  Feel free to note your pronouns in your application (e.
., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?  Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!