PROCESS IMPROVEMENT LEAD

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients.
Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.
Job Profile Summary.
The Process Improvement Lead is a key member of the Clinical Trial Payments (CTP) Operational Excellence Team and is core to ensuring CTP is operating efficiently and effectively.
Responsibilities include facilitating and project managing continuous process improvement initiatives, which may include LEAN Sigma and Kaizen events, to ensure maximum efficiency, optimization and global harmonization.
This role will also collaborate with the Product Development Team to define and validate business requirements for all system enhancements and ensure business needs are met.
Responsible for developing and maintaining documentation such as CTP SOPs, work instructions, supporting documents and assisting with training materials.
In collaboration with the Compliance team, this role is also responsible to ensure processes and documentation are in accordance with established guidelines, policies, procedures, controls as well as governmental and legal requirements.
Responsibilities.
• Facilitate and project manage continuous process improvement projects or Kaizen events to improve quality, increase productivity, reduce cost and waste resulting in significant business improvement and customer satisfaction · Facilitate and project manage sessions with end users, subject matter experts, and/or business owners to extract key user and business requirements and priorities ensuring global harmonization and optimal processes are identified • Collaborate with regional stakeholders to ensure process improvements are in line with business strategy and priorities • Monitor and communicate project progress to the team, colleagues and management by developing and managing end to end project plans inclusive of milestones, launch schedule and updates project management tool to ensure successful delivery of process improvement initiatives • Serves as a liaison between business and product team to ensure that business requirements are effectively translated into technical specifications • Transform and document complex processes in a manner that can be understood by all business audiences • Development and maintenance of SOPs, Work Instructions, Supporting Documents and assist with training materials ensuring documentation remains current with any process or technical changes • Development and maintenance of process maps, FAQs and any other documentation needs that arise • Development and maintenance of external user guides, supporting documents, FAQs and any other documentation needs that arise · Identification and monitoring key metrics to assess project performance and ensure expected results are achieved with all continuous improvement initiatives • Collaborate with Global Training team to transfer knowledge of all process and technology improvements • Provide guidance and support regarding process related questions from the Clinical Trial Payments team through multiple knowledge sharing communication pathways • Responsible for updating and maintaining the Clinical Trial Payments Knowledge Center • Other duties as assigned Additional Work Experience.
· Experience in process improvement techniques, facilitation, metrics, project management, and process mapping · Experience with Six Sigma / Lean · Experience with Content Management System Skills & Abilities.
• Highly-motivated, team player energized by a fast-paced work environment that is effective in driving change management • Excellent collaboration and communication skills including presentation and listening skills with the ability to sell changes to key stakeholders and communicate the importance to operations • Strong leader skills.
facilitation, collaboration, effective listening, situational awareness, conflict resolution, and emotional intelligence with the ability to influence others and drive change • Proven track record in handling multiple tasks and projects simultaneously, prioritizing workload effectively, and thriving in a dynamic and complex environment • Detail oriented and strong business acumen • Outstanding problem resolution skills with an ability to look at solutions in unconventional ways to identify opportunities to innovate • Strong focus on quality, results and orientation towards accomplishing strategic organizational goals • Excellent project management, analytical and problem-solving skills; • Ability to handle multiple, rapidly changing and sometimes conflicting priorities • Strong written and oral communication skills · Strong PC skills (i.
.
Microsoft Office) • Ability to work independently in a global team environment, to meet deadlines Our Ideal Candidate Will Have.
Typically requires 3 – 5 years of prior experience Requires advanced knowledge of job area, and broad knowledge of a other related job areas, typically obtained through advanced education combined with experience.
Education.
Bachelor’s Degree PLEASE SUBMIT YOUR CV IN ENGLISH! We know that meaningful results require not only the right approach but also the right people.
Regardless of your role, we invite you to reimagine healthcare with us.
You will have the opportunity to play an important part in helping our clients drive healthcare forward and Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
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