QUALITY ASSURANCE SENIOR MANAGER

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.
Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader.
Join us today and experience Life at Visa.
Job Description Check, conduct and monitor the quality of new client’s direct connection to VisaNet Prepare, execute and check the results for direct connection testcases Monitor, inspect and propose measures to correct or improve client’s direct connection to Visanet including on-us Develop expertise in Visa Monitoring Tools (TLC, Vitalsigns,…) Identify, troubleshoot, and resolve queries relating to Visa Interfaces (VIP and eventually BASE II).
Support clients to successfully handle their dispute management on the Visa Resolve Online (VROL) platform Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines Utilising exceptional analysis and problem solving skills to resolve technical problems by applying own understanding and in-depth knowledge of Visa services for specialised areas Develop expertise in a number of Visa products to become a respected subject matter expert within the company (including VisaNet’s APIs) Take ownership of high severity incidents and engage with senior management for escalation and communication purposes  Identify, troubleshoot, and resolve complex processing, application usage or business events Develop effective working relationships with external and internal clients and achieve best in class customer satisfaction targets Take training courses to broaden the knowledge of Visa’s processing systems and the payment ecosystem   Manage technical communications with clients’ technical teams, project teams, customer services teams and senior executives Maintain and cultivate strong relations amongst the team and other key departments within the company On rare occasions provide out of hours support in a stand-by capacity Travel may be required This is a hybrid position.
Hybrid employees can alternate time between both remote and office.
Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications Ideally educated to degree level, or equivalent.
Computing or skills in.
• Processing related subjects would be an advantage • Ideally a minimum of 10 years’ experience of processing systems and services, and their practical application in the Spanish market.
• Minimum of 5 years’ experience in a customer support /Account Management role in financial services, software or information services • Proven ability to manage complex technical systems across a number of products, platforms and services • Ability to comprehend and translate technical information and apply to business solutions • Familiar with Payment Industry Standards and their application • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines • Demonstrated success in customer relationship management • Understanding of the Spanish ISO standards • Strong verbal, written, presentation and interpersonal skills are required • Able to set priorities, influence others, and manage customer expectations • Willing to travel • Experience using standard MS Office tools (e.
.
MS Excel, PowerPoint, Word, Visio, etc.) • Strong business and data analysis skills • Functional Project Management experience • Strong presentation skills • Spanish native speaker Additional Information Visa is an EEO Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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