RETAIL OPERATIONS SPECIALIST

What you’ll do Monitor and report retail business activities and performance, and provide analysis in support of retail business development, aiming at achieving operational excellence to improve customer satisfaction.
Stock management, sales reporting, market analysis.
Job Responsibilities Prepare different reports related to overall market achievements and/or channel’s performance specifically /different presentations for Retail KPI monitoring, as well as ensure correct implementation of Target’s settings.
Prepare and analyse extensive reports for ad ’hoc requests in terms of YOY trends and other specific requests related to administrative reports of Retail.
Ensure targets’ split in all Retail layers.
Monitor in daily basis Target’s achievements reports for all Retail channels.
Maintain and update Franchisee Channel PNL.
(monthly).
Working closely with channel’ commissions impact analyses (ad-hoc) and provide suggestions aligned with the given guidelines.
Prepares/submit Sales Input as per given SLAs to the internal stakeholders for commission’s calculations of Retail channels.
Ensure correct commissioning process completion by crosschecking on ad-hoc intensities the commissions prepared by FINOPS and follow up the discrepancies (if any) to be correctly reflected in due time.
Follow up partners inquires (distributors, retailers, dealers, expresses, own) related to their up-to-date reports and different associated subjects and follow up with respective teams until resolution Follow up of Retail team up-coming requests/issues/developments and prepare ad hoc reports upon their inquiries.
Maintain the accurate retail hierarchy in SHMS and follow up activities with BI & IT & FINOPS & warehouse to be up to date correct implementation.
Raise and maintain the info related shopping cards/PRs/POs/GRs/ e-forms as on needed basis.
Monitor and support Retail Operation activities; flag any possible bottleneck to proper process’s implementation.
Who you are Strong follow up and perseverance.
Highly self-motivated and directed, with keen attention to detail.
Strong numerical and analytical ability.
Excellent knowledge of MS Excel, Power BI, MS Forms, Power Automate.
Ability to effectively prioritize and manage tasks within a fast-paced environment.
Strong communication/influencing skills.
Decision-making and problem-solving ability.
Team player – flexible, driven, passionate, determined.
Strong customer-service orientation.
A very good command of written and spoken English is essential.
Must have technical / professional qualifications.
Strong operational background and project management skills with experience with cross-functional teams.
Strong desire to collaborate, share, drive best practices cross-functionally and globally.
University diploma on Economics / Business Administration/ Statistics or other relevant area.
What's in it for you Your journey with us is not just a job; it's a pathway to personal and professional development.
We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.
Our culture is our pride.
We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated.
Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.
We take pride as well in our Comprehensive Benefits Package, where you will be able to find.
All Necessary Devices.
From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
Health & Life Insurance.
Your well-being matters to us.
We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
Additional Compensation Based on Performance.
We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
Private Pension.
Plan for your future with confidence.
Our private pension scheme helps you build a secure financial foundation for the years ahead.
And More.
Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.
Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team.
Your journey to success starts here! Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.