SENIOR CUSTOMER SERVICE SPECIALIST WITH ITALIAN WARSAW
Descripción de la oferta de empleo
Process Expertise & Business Partnership Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders within agreed KPI`s, ensuring a positive customer experience.
Effectively process customer complains, collaborate with other company departments if applicable.
Analyse account discrepancies to ensure the customer account is enabled for payment Manage and support billing process.
Effectively analyse all outstanding customer aging to identify collection priorities.
Engage with customers by phone or email to prompt collections using market best practices.
Effectively track and resolve all customer disputes regarding billings, credits or payments.
Effectively monitor and resolve all sales orders & sales interface issues (Idocs).
Review key metrics & communicate to stakeholders to ensure KPIs are being met.
Support global/regional O2C projects with influence on accurate, efficient & compliant order processing.
Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members.
Be seen as a “go-to” information resource for O2C Customer Service processing and related queries.
Skills & Capabilities Ability to handle complexity and utilize analytical skills, with attention to detail.
Ability to proactively analyse & resolve problems.
Ability to effectively prioritize and complete key tasks and deliverables.
Able to respond flexibly and empathetically to customer needs, effectively managing their expectations.
Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external team members.
Demonstrate a strong compliance oriented mindset & help to build a.......
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Detalles de la oferta
- Elanco
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 28/08/2024
- 26/11/2024
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