• Publicar trabajo
  • Subir CV
  • Acceder
Ver oferta completa

SENIOR CUSTOMER SUPPORT REPRESENTATIVE

Descripción de la oferta de empleo

POSICIÓN TEMPORAL (10 meses)Multionational global company, that combine reliability, knowledge and technological innovation to disrupt the ways of processing payments and delivering greater choice, faster innovation and an improved experience for airlines, hotels, travel sellers and corporations worldwide.Our goal is to deliver smooth, end-to-end travel payments experiences by helping our customers and travelers to benefit from new advances in payments, more quickly across the entire journey.In this role, you´llServe as the primary point of contact for the assigned customer travel agent accounts, overseeing all aspects of their experience with our products and services, including incident resolutionProactively anticipate customer needs and address them within our organizationCollaborate with cross-functional teams to support customer requests and ensure smooth operationsPromote best practices and empower customers to make the most of our productsCoordinate training initiatives between Delivery and Customer Service teamsInvestigate and resolve issues, ensuring all cases are promptly and comprehensively addressedChampion customer concerns internally and drive actionable solutions, ensuring no pending or overdue casesOrganize refresher training sessions and support team proficiencyHandle escalations of complex incidents and facilitate communication between support teams and other internal departmentsInitiate and oversee configuration updates for the portfolio productsSupport customers during working hours, as well as provide on call telephone support during alternative weekends / out of ours when required.About the ideal candidateBachelors degree in relevant fieldAt least 3-5 years of experience in a customer-facing role in a multinational environmentUnderstanding of the travel or payments industries, or acquiring ecosystem preferredProficient in ENGLISH and FRENCH (both verbal and written); other languages (French) are a plusExcellent communication, organizational, and problem-solving skillsAbility to build strong customer relationships and provide quality service
Ver oferta completa

Detalles de la oferta

Empresa
  • Randstad España
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 25/12/2024
Fecha de expiración
  • 25/03/2025
Cómo detectar ofertas falsas
German speaking Customer Service Agents
RFC

To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......

Junior it customer success specialist (en language) (remote)
Hostinger

We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about......

LUXURY CUSTOMER SERVICE SPECIALIST
B2B Recursos Humanos

Strong sales and customer relationship-building skills... the goal is to make sure that every qualified enquiry becomes a booking and an engaged customer... job functions: provide exceptional support to guests throughout their stay, acting as the main point of contact, available via whatsapp, email......

Sales representative with a native level of Dutch
Talent search people

Responsibilities as a sales representative your key responsibilities of this role include: - sales via customer enquiries and following up leads - answering clients request through calls, chat and email - processing of orders - managing of accounts - pre and post sales client supportrequisitos del puestoyou......

Asistente de atención médica Senior - Coordinador de turnos
Reach HR Consulting

Estamos buscando un asistente de atención médica senior para coordinar la prestación de atención médica... asistente de atención médica senior - coordinador de turnos - car home / asistencia domiciliaria - turnos de día y de noche - centro de atención continua y domiciliaria - cornwall reino unido reach......

Asistente de atención médica Senior - Coordinador de turnos
Reach HR Consulting

Estamos buscando un asistente de atención médica senior para coordinar la prestación de atención médica... asistente de atención médica senior - coordinador de turnos - asistencia domiciliaria / asistencia domiciliaria - turnos de día y noche - centro de atención continua y domiciliaria - cornwall reino......

Customer Success Manager
Recruit4work SL

As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......

Técnicos senior de radiología - Unidad de salud móvil
Reach HR Consulting

Técnicos senior de radiología - reino unido - unidad de salud móvil de imágenes reach hr es una empresa especializada en la contratación de profesionales sanitarios... buscamos técnicos en radiología para trabajar en el departamento de imagen en el contexto de la unidad móvil de salud, concretamente......

Home Support Visa patrocinada Asistente de enfermería UK
Reach HR Consulting

Home support - visa patrocinada - asistente de enfermería - londres descripción de la empresareach_hr_consulting se especializa en la refruición de los profesionales de la salud de globalce... buscamos la enfermería asistente de la provisión de atención médica en el hogar en el área de londres......

Home support / LIVE IN - Patrocinador Visa - READING UK
Reach HR Consulting

Home support / live in - patrocinador visa - reading uk reach_hr es una empresa especializada en la contratación de profesionales sanitarios... requerimientos de aplicacion ciudadanía de la uebuen nivel de comunicación en inglés, hablado y escrito... motivación para trabajar con este tipo de pacientesla......