SENIOR MANAGER – CUSTOMER SUCCESS OPERATIONS (CAN BE BASED IN SOUTH OF EUROPE)

At BMC trust is not just a word - it's a way of life!"  We are an award-winning, equal opportunity, culturally diverse, fun place to be.
Giving back to the community drives us to be better every single day.
Our work environment allows you to balance your priorities, because we know you will bring your best every day.
We will champion your wins and shout them from the rooftops.
Your peers will inspire, drive, support you, and make you laugh out loud!   We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! We are looking for an experienced Operations Leader to help drive strategic initiatives in our Customer Success Operations Organization.
This role requires a strategic, adaptable leader who can implement innovative solutions and processes to our global Professional Services business.
This role includes leading and transforming our Resource Management function, working closely across geographies and organizations to help resource diverse Customer engagements, ensure accurate, skills-based strategic workforce planning and improve overall process using modern PSA tooling.
This role will also be responsible for general Professional Services Operations functions, centering around driving change and adapting operational processes in response to shifting business needs.
The ideal candidate is well-versed in the Professional Services value stream and has a strong appetite for continuous improvement.
• Supports the development and execution of the Customer Success strategy, including but not limited to the Resource Management function.
• Develops, deploys and monitors all Global Resourcing Processes, including the use of PSA and surrounding processes.
• Acts as trusted advisor and leader to the Resource Management team.
• Collaborates with People Managers, Geographies, Practices, Project Management and Sales to understand near-term and strategic resourcing demand.
• Drives and supports mature capacity and demand planning to achieve optimal use of resources.
• Monitors balance of Consulting Services Partner usage and internal staff usage to ensure staffing is supporting our Partner strategy.
• Drives utilization by negotiating project schedules, collaborating with project members, and using other creative staffing techniques.
• Researches and applies industry trends and best practices to Resource Management.
• Continuously refines and enhances operational processes to meet new challenges and opportunities.
• 5(+) years in a Professional Services, Operations or Customer Success leadership role • Understanding of both tactical and strategic Resource Management processes • Forward thinking with ability to problem solve and innovate using industry trends and new technologies • Experience with Certinia PSA and Salesforce is preferred • Professional team player with strong leadership, communication and interpersonal skills • Experience in successfully navigating and leading in complex, matrixed organizations • Proven track record of adaptability in dynamic environments • Demonstrated ability to inspire, engage, and motivate diverse teams #LI-Remote  Our commitment to you!  BMC's culture is built around its people.
We have + brilliant minds working together across the globe.
You won't be known just by your employee number, but for your true authentic self.
BMC lets you be YOU!   If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!   BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.
If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
The annual base salary range represents the low and high end of the BMC salary range for this position.
Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package.
Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range.
A reasonable estimate of the current range is € CA-KD