SENIOR OPERATIONS MANAGER, RMU1

DESCRIPTION Across our growing presence, Fulfillment Centers sit within our wider Fulfillment & Operations network.
They’re the backbone of our global business, driving our innovative culture and growth - an environment that is both highly stimulating and rewarding.
As you will step into your Fulfillment Center leading a team of Operations and Area Managers, first and foremost, you will need to be Customer Obsessed (one of our key Leadership Principles), working vigorously with all clients, peers and customers until a solution is reached, a goal is achieved or an expectation met – or exceeded! You will need to build a deep understanding of our operations, while being constantly on the lookout for continuous improvement opportunities.
Moreover, upon identifying positive process change for our business, you’ll play a pivotal role in implementing any solutions and changes.
You will be reporting to the General Manager, while responsible for all operations objectives, people development and budgetary for certain functional areas of our Fulfillment Center To succeed in delivering the performance objectives you will need to effectively collaborate with your own team - setting goals and delivering required coaching - and other Fulfillment Center support functions.
The name of your game is to take an active lead in tackling complex problems that affect Amazon’s operations and customers.
The teams you manage are always working to resolve just about any problem that arises during the customer journey.
They’ll need your guidance to aid them in thinking ‘outside of the box’.
Together with them, you will be responsible to.
- continuously improve high standards of safety in operations, - manage employee engagement and talent development, - instill a culture of customer obsession, aiming for great customer experience, - lead and inspire your workforce to deliver improved performance levels, - inspire and reward atmosphere of best practice sharing and innovations among employees.
- manage performance of more than associates - both permanent and temporary, - proactively engage with wider Fulfillment Center leadership in solving day to day and strategic challenges.
Only available through L7POD panel BASIC QUALIFICATIONS As an experienced Senior Operations professional, you should bring extensive experience within the logistics, manufacturing, retail, production, FMCG or distribution industries.
Wider experience and qualities must include.
- University degree in management, technologies, logistics or similar.
- Proven ability to problem solve with strong analytical skills (using Excel), end to end process management and track record of successfully delivering quantifiable results.
- Proven strong track record of team leadership within a large scale and process driven environment.
- Goal driven, target orientated personality with the ability to step back and look at the bigger picture.
- Entrepreneurial mindset, with the tenacity to develop ideas independently.
- Excellent communication skills with the ability to confidently liaise with stakeholders at all levels of seniority (English and Spanish written and verbally).
- Demonstrate the ability to manage, motivate, and influence work behaviors through exceptional people skills and leadership - Ability to manage ambiguity with your sleeves rolled up, and thrive in a truly innovative and complex business environment.
- Flexibility to manage a business that can operate 24/7 - Experience in dealing with unions/work council PREFERRED QUALIFICATIONS Preferred Qualifications.
· Experienced in Acting roles as Senior Ops and amazon background Amazon is an equal opportunities employer.
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