SERVICE DESK AGENT

Are you a Service Desk Agent seeking a new interesting challenge? 🔍If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! 👀✍️ WHAT WILL YOU DO?We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:Provide troubleshooting and support through emails, live chat, calls in both Spanish and English LanguageWork according to procedures and perform periodic tasks in an efficient and organized mannerResolve incidents and service requests using ticketing tools such as ServiceNowEscalate issues as necessary to deliver required service level and meet or exceed customer expectation/SLAsEnsure established processes/systems are followedFriendly and polite treatment to support standard technical quieries🧐 WHAT ARE WE LOOKING FOR IN YOU?Bachelor's degree in a related field or equivalent work experience2 years of experience in similar roles Native Spanish LanguageAdvanced English LanguageIT and basic networking knowledge (highly valued)Knowledge and experience working with ServiceNowKnowledge of ITIL FrameworkGreat communicational skills both oral and written in Spanish and EnglishCustomer service focusMotivated and used to work in a team📅 WHERE AND WHEN?Workplace: San Blas-Canillejas, 28037 Madrid (On-Site)Work Schedule: 24x7 rotating shifts🤝 WHAT CAN WE OFFER YOU?Permanent contract 📋 - We offer indefinite contracts from the first day.Pay and benefits 💸 - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).Opportunity knocks 👍🏻 - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews. Learn as you grow 📚 - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.Bring your buddy 👫 - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.Connect globally 🌏 - Work with people from all over the world. You can feel the multicultural workforce.Benefit from being a TCSer 🎟️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.And so on 🎉 - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun! 💡 WHO ARE WE?Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally 🚀 With a presence in 55 countries and more than 615,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2024 according to the Top Employers Institute 🥇 TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies 🌏 TCS Spain has been certified as a Top Employer 2024 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2023 according to Forbes 🏆 Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS 🎯 Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance 💯 WELCOME, WE ARE WAITING FOR YOU! 🚀