SERVICE DESK TECHNICIAN

Descripción de la empresa Applus+ IDIADA is a global partner to the automotive industry, supporting its clients in their product development activities by providing design, engineering, testing and homologation services.
As a TOP Employer certified company, we have a large team of more than professionals drawn from over 22 countries, as well as an international network of subsidiaries and branch offices in 25 countries which ensures that our clients get customized, added-value solutions.
IDIADA offers you the opportunity to develop a career in one of the worldwide leading automotive engineering companies.
At Applus IDIADA we are looking for talent to help us shaping the mobility of tomorrow with safer, more efficient, and sustainable vehicles.
With presence in 22 countries, we offer job positions around the world and internal / transversal mobility within the company.
The automotive sector is currently living a moment of deep technological change.
At IDIADA, we focus on constant innovation to adapt our services’ portfolio to an ever-changing environment.
Therefore, as part of our team, we expect you to be dynamic and eager to learn and grow with us.
If you want an opportunity to challenge yourself and enhance your technical skills, to work in a thriving environment and to work alongside world-leading experts, then apply for one of our vacancies.
Descripción del empleo - Serve as the first point of contact for internal customers seeking technical assistance over the phone, support tool or in person.
- Provide prompt customer support and technical issue resolution, working with internal customer to test and make sure the issue is resolved.
- Proactively follow up with customers or team members to verify solutions are successful and satisfaction is achieved.
- Able to troubleshoot issues with desktops, laptops, mobile phones, tablets, remote access.
- Provide documentation both of progress during issue resolution and of solutions which resolve the issue.
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting - Inventory and securely destroy decommissioned data storage devices.
Skills.
- Fluent Spanish and English.
- Good communication skills.
- Experience in Windows , Linux OS, Office365, Organizational Applications.
- Team-oriented mindset with an openness to constructive feedback Requisitos CFGS of Administration of Networked Computer Systems First Certificate in English or B2   Información adicional Why join us? •    You will be able to work in a hybrid model depending on the business needs.
•    We offer you the opportunity to work in the HQ of a global company sharing experiences with more than 57 nationalities.
•    Chance to work in a dynamic and challenging environment where you will be able to reach your full potential •    Shuttle bus from Barcelona and Tarragona and Internal car sharing app, to promote the sustainable transportation •    We promote the training and constant learning and we offer paid specialized training and subsidized language courses •    Subsidized canteen   Applus IDIADA is committed to diversity and inclusion.
We don’t put limits on you, so don’t put limits on yourself either.
There is a place for everyone.
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