Ver oferta completa

SERVICE OWNER FOR END USER SERVICE

Descripción de la oferta de empleo

The Service Owner of End User Services is accountable for the high-quality Service Delivery towards the Omya Business for some of the following services:Workplace Internal, Workplace External, Workplace OT, WorkplaceGSD, FSO, HAM, SAM, Swivel ChairDirectory & AuthenticationIdentity & Access ManagementPrivilege Access ManagementWill be fully responsible for the complete Service Lifecycle of the respective services.The role oversees a team of Service Managers and Specialists responsible for the daily execution of Service Management tasks and related processes mainly in collaboration with external partners.Will collaborative matrix management environment within the DTX organization, working in a very close and active collaboration with Business Engagement, Enterprise Architecture & Innovation, Solution Design & Implementation, and Governance & Management functions to ensure a smooth and integrated end-to-end service Delivery of the DTX Services.MAIN RESPONSIBILITIES:Accountable for Service Delivery including the complete Service Lifecycle for all Business and Technical Services, with a focus on Continuous Service Improvement.Ensure operational processes are highly automated and efficiently executed, minimizing manual efforts as much as possible.Responsible for Incident and Problem Management, ensuring fast resolution of incidents, handling service requests, and addressing systemic service issues to improve solution/service health.Accountable for Contract Fulfillment with partners and suppliers, closely collaborating with DTX Sourcing, Operations Management, and other DTX functions.Responsible for Performance Measurement including defining and reporting on DTX Services based on OLAs, SLAs, and KPIs to ensure high-quality delivery.Responsible for Service Budget Planning, managing security requirements, identifying risks, and overseeing Service Management processes in alignment with DTX Finance, Governance, and Management teams.KNOWLEDGE, SKILLS AND ABILITIES:University degree in Computer Science, Information Technology, Business, or a relevant field.4 to 7 years of relevant IT experience, with at least 2 to 5 years in Business Process Design/Modeling.Fluent in business EnglishAbility to explain complex solutions and processes to senior management in business terms.Strong IT skills combined with a solid understanding of business processes.Proven project or program management skills.Experience in business process re-engineering projects.Capable of understanding, articulating, and translating business requirements into process improvements, as well as developing an information system evolution roadmap.WHAT DO WE OFFER?Hybrid Work Model: Flexibility to work from home and in the office, according to the policy, helping you achieve a healthy work-life balance.Ticket Restaurant: Enjoy a daily meal allowance to support your well-being.Flexible retribution: Kindergarten & Transport30 Labor Days of Holidays: Ample time off to relax and recharge.Language Lessons: Access to language lessons to help you grow both personally and professionally.Medical Insurance: 50% company-subsidized medical insurance for employees, with the option to extend coverage to family members at a highly competitive rate.Open and Modern Office Environment: Work in a collaborative, innovative, and comfortable space designed for your success.Willingness to travel occasionally, as required.
Ver oferta completa

Detalles de la oferta

Empresa
  • Omya
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 30/01/2025
Fecha de expiración
  • 30/04/2025
German speaking Customer Service Agents
RFC

Requisitos del puestoexperience in high quality customer service support would be ideal (b2c) good and professional communication skills native level of german plus fluent level of english knowledge of local or spanish language would be an asset but not required for the job data updates process good......

LUXURY CUSTOMER SERVICE SPECIALIST
B2B Recursos Humanos

B2b recursos humanos select luxury customer service specialist for consolidated business group dedicated to providing services related to tourism, short term rentals and flexible accommodations... generate and send daily and weekly reports of owner bookings and obtain approvals from owners......

CALL 14-2024-1 Research Engineer for a Cloud 5G/6G Lab
Centre Tecnològic de Telecomunicacions de Catalunya

Who are we looking for ?cttc is searching for two interested candidates to work as research engineers for a cloud 5g/6g lab of the sas research unit: https://www... o flexible working hours for work-life balanceo tax-free optional benefits: restaurant ticket, nursery ticket, transport pass, private health......

Photographer for Hotels Guests in the Canary Islands
Fotoeventi group

Passion for photography... assistance for eu citizens in obtaining work permits in spain... willingness to relocate as needed... destination: spain - specifically, the canary islands... requirements: professional or amateur knowledge of photographic techniques... 30 days of vacation per year......

ADMINISTRATIVE DEPARTMENT
Rainsteal Oil & Gas, UK.

Food and restaurant department bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food and beverage servers, food service supervisors, restaurant and food service manager, catering manager, assistant beverage manager, kitchen manager, banquet coordinator......

Digital Business Developer
Recruit4Work

Barcelona is the perfect city for this new adventure! with its rich culture and diverse population you will be able to experience loads of new things... sounds like an adventure for you? check out this position! would you like to develop your career in digital business development? if you're passionate......

Junior it customer success specialist (en language) (remote)
Hostinger

High motivation for helping customers and it curiosity, basic technical understanding... commissions (10%) can be earned by offering additional services for our customers... experience in the customer service field is a plus! other job information permanent remote opportunity! a competitive monthly......

Purchasing & import administrative (People Setup)
People Setup

How is the recruiting process structured? for us, the onboarding process begins the moment someone decides to apply for our vacancies... here's what we're looking for: passion for the work you do... knowledge of the documentation required for product shipment understanding of storage and distribution......

English Teachers Needed in Exciting Madrid, Spain!
Canterbury English

One year studying spanish for 20 hours a week (the minimum weekly requirements to be eligible for the one-year student visa) with any other instituto cervantes accredited school in spain will cost 6... we show you how to find extra income with higher paying private classes for yourself around the city......

Profesores necesitados en Madrid, España
Canterbury English

One year studying spanish for 20 hours a week (the minimum weekly requirements to be eligible for the one-year student visa) with any other instituto cervantes accredited school in spain will cost 6... we show you how to find extra income with higher paying private classes for yourself around the city......