SERVICE PERFORMANCE SPECIALIST

Your day to day.
The Service Performance Specialist will perform an in-depth analysis of the Operational VNO Performance indicators, focused on continuous improvement, supporting quality, processes, and scope improvements in the relationship with the main stakeholders in VNO.
This Service Performance Specialist plays a pivotal role in ensuring that a company's services are delivered efficiently, meet quality standards, and result in high levels of customer satisfaction.
With these activities you will have a great impact on our business.
Performance Analysis.
They analyze various aspects of service delivery, such as response times, resolution rates, customer network incidents, and service quality metrics.
By monitoring performance data, they can identify trends, bottlenecks, and areas that need improvement.
roviding expertise and support to internal departments and clients KPI Management.
define and track key performance indicators (KPIs) related to service delivery.
This helps in measuring progress towards service goals and identifying areas for improvement.
erifying the accuracy of reports and assisting in correcting any inaccuracies in the business data Quality Assurance.
Implementing quality assurance processes is a critical aspect of their role.
They establish standards and guidelines for service delivery and regularly audit the performance to ensure compliance.
Stakeholder Communication.
They communicate the performance findings, improvement plans, and progress updates to management and relevant stakeholders.
Clear and effective communication is crucial in gaining support for service improvement initiatives.
With these skills you are a great candidate.
Technical Background.
Mobile and fixed telecommunication background with functional experience (multinational) Performance Analysis.
Analyzes system problems by identifying root-cause, evaluating benefits, using alternate procedures, and initiating solutions to eliminate or reduce problems and improve services.
Technical Proficiency.
Familiarity with relevant customer service software, CRM systems, and other technological tools used in service delivery.
ommunication, negotiation, influencing, and presentation skills Quality Assurance and Compliance.
A keen eye for detail and a commitment to maintaining service quality standards.
Knowledge of relevant regulations and the ability to ensure compliance with industry standards.
Problem-Solving Skills.
Strong analytical and problem-solving skills to address complex service-related issues effectively.
They should be able to think critically and develop creative solutions.
Must have technical / professional qualifications.
> 2 years of experience working in Telcom University degree in technology [e.
.
Engineering, Telecommunications, Computer science]; Solid hands-on experience and familiarity with multiple network vendor technologies (Cisco, Huawei, Ericsson, Citrix, Oracle) Experience using Microsoft Office 365 environment and Jira is preferred Sounds like the perfect job? We’ve got even more to offer.
Hybrid way of working Medical and dental services Life and hospitalization   insurance Dedicated employee phone subscription Take control of your benefits and choose any of the below options.
meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
Special discounts for gyms and retailers Annual Company Bonus Loyalty Programme Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills  You get to work with tried and trusted web-technology Getting in on the ground floor of a technology changing company We let you write your own story.
go for a trip, experience new things, have fun and enjoy your 23 vacation days.
Special Paternal Program - 4 months of paid paternity leave We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve.
We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.