SWEDISH-SPEAKING CUSTOMER SERVICE REPRESENTATIVE - BARCELONA

Description: Looking for a new challenge? Do you want to move to lively and sunny Barcelona? We are currently looking for Swedish-speaking staff to join an exciting team that works for leading companies in several different industries. Your task is to be responsible for solving the customer's inquiries and providing top-notch service. Are you the one we're looking for?Main tasksReceive incoming user inquiries B2C (via phone/email, log call details in case management system and provide answers and resolution within SLA to the customer)Resolve requests/incidents that require a higher level of technical knowledgeSupport technical requests and manage incidents with the customer's product, electric chargers for cars.Progress/Closure of Service Requests to a Satisfactory Conclusion on Call Management SystemProactively update customers with status and resolution progressMonitor/progress all open questions in the queueEscalate potential service issues to the appropriate levelEnsure Contractual SLAs Are MaintainedRespond to all reasonable information asked by the assigned managerAchieve an excellent level of customer satisfaction About the company Our partner is a large outsourcing company that works with world-renowned brands in the technology sector. With over 8000 employees in 62 different destinations, the company is a perfect employer for those who want to develop and create a career in a large international company.BarcelonaBarcelona is a beautiful city located in the heart of Catalonia in Spain. You will work in a dynamic environment with many other Scandinavian colleagues while experiencing the fine culture. The city is known for its art and fine architecture, and of course football. Barcelona has 1.6 million inhabitants and the city has both city life and beach life at the same time. This is one of the many reasons why Barcelona has become very popular in recent years. It's also no secret that Barcelona has a fantastic nightlife and good shopping opportunities.   Requirements: Requirements for applicantsHave good language skills in Swedish and EnglishExcellent communication skills and skilled relationship builderIT knowledge is a big plusWorks well in teamsHave a positive attitude and are motivated by customer satisfactionPrevious experience in a similar position is a big plus Offer: The company offers youComprehensive training of market-leading products, people development programs and mentoring to develop your skillsGood career opportunitiesFull-time 39 hours/week contract: Monday to Friday 08:00 – 20:00 (rotating); Weekends (one per month) from 09:00 to 18:00Location: office in the center of BarcelonaNordic Jobs WorldwideNordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.