SWEDISH-SPEAKING CUSTOMER SUPPORT AGENT TO MALAGA
Descripción de la oferta de empleo
The Customer Support Team is primarily focused on providing a highly customized and personal experience for our clients end customers. This service includes:
technology onboarding/walkthrough products, software, and hardware configuration, Internet-of-Things (IoT) setup, and troubleshooting, among other services.
duties may include handling inbound and outbound calls to and from customers, acknowledging customers’ needs or issues, and providing helpful solutions to their challenges.
document and record all activity and communication with customers over the telephone and email, in the appropriate client database.
the support can be performed via different channels: phone & email.
attend technical and soft skills training sessions.
Requirements
Customer-Focused: You have a passion for delivering exceptional service and creating positive experiences for every customer.
Excellent Communication Skills: You can clearly communicate and empathize with customers, no matter the situation.
Problem Solver: You can think quickly on your feet and provide solutions with a calm, professional approach.
Team Player: Collaboration is key to success. You’re willing to work together to create the best outcomes for our clients customers.
Minimum 1-year experience in customer service/support is an advantage ·
Fluent in Swedish written and spoken. Additional languages are a plus. Need to understand English as it's the internal company language.
Ability to communicate effectively and with empathy on all required channels.
Must possess excellent interpersonal skills.
Must be patient and flexible and have the ability to quickly analyse a problem, develop and implement and educate a solution.
Computer-literate.
The ability to stay calm when working under pressure.
Hybrid Work Timetable
Detalles de la oferta
- Next Job Abroad
- 27/11/2024
- 25/02/2025
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