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TECHNICAL PRODUCT SPECIALIST

Descripción de la oferta de empleo

Job DescriptionRespond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone. Provide customers “micro consulting” engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment.  Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform. Track and document customer touchpoints and engagements. Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions.  Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace. Identify potential growth and retention opportunities within customer chat conversations and coaching sessions Collaborate with other teams (Customer Success, Sales, Services, Technical Support, Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered. Mentor other Product specialists. Contribute to projects and initiatives focused on improving key processesWatch it on YouTube: https://www.youtube.com/watch?v=JersWV2n_n4&list=PLqt2rd0eew1biYwD04l3HM_uvDLWXNqBI&index=32&ab_channel=DynatraceQualificationsBachelor’s degree in Computer Science, Information Technology, or related work experience.Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.Familiarity with database design, SQL, and data access practices.Exceptional corporate presentation and relationship-building skills.Excellent English + fluency in other european languages highly valuedKnowledge of one or more web technology stacks such asWeb and application server technologies (Apache, IIS, WebSphere, WebLogic,JBoss)Server-side technologies such as Java Servlets and PHPClient-side technologies such as HTML, CSS, JavaScript, and AjaxThe HTTP protocol and the RESTful architectural styleCloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundryService-oriented personality with passion for working with customers (mainly in English)Hands-on Teamplayer and proactive (wo)man of actionPlease review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice
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Detalles de la oferta

Empresa
  • Dynatrace
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 05/11/2024
Fecha de expiración
  • 03/02/2025
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