TECHNICAL PRODUCT SPECIALIST WITH ENGLISH & SPANISH (13:00 - 22:00HS)

#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!Top reasons to work with TDCX:Attractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and hundreds of industry awardsWhat is your mission?We're looking for a solution-focused, empathetic Client Services Specialist to join our growing Client Services team. You will support our client's existing and potential advertisers as they seek support while advertising on our client's platform. You will help support a wide range of queries ranging from questions about our client's platform, to more technical questions related to digital advertising tools. You will have a keen eye for detail and will help us build processes and tools that help our client, and their clients succeed.Responsibilities:Work on case volumes across email and chat channels.Own and drive query resolution through collaboration with in-house product operations & Eng. groups to resolve all types of generics, technical, or product queries.Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points.Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.Partner with in-house technical specialists to educate advertisers on product features and common issue types.Who are we looking for?BA/BS degree or equivalent practical experience.C1 level or above in English; strong professional written communication skills.Other language proficiency (As requested).Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.Strong interest in digital adv technology and social media products, and ideally experience running marketing campaigns (for agency or own business).Preferred experience in a Contact Centre/Service program for any advertising tech company.Comfortable working in a contact center (voice/chat based) environment and willing to observe a shift schedule which may include weekends.*Applicants must have a valid EU passport/Working VisaWho is TDCX?TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning hundreds of industry awards, including being one of the best companies to work for in Asia.From our premium workspaces, above-industry average compensation packages, career opportunities, and workplace perks, get in touch to find out more about what’s in store when you embark on a career with TDCX.