TECHNICAL PROGRAM MANAGER, AMAZON BUSINESS CUSTOMER VALUE
Descripción de la oferta de empleo
At Amazon Business (AB), a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo.
We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive.
At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying.
Bring your insight, imagination and a healthy disregard for the impossible.
Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries.
he Technical Program Manager will be responsible for owning and driving the AB Customer Value (CV) Technical Charter, a critical initiative aimed at increasing customer and business value through high-velocity experimentation, automation of guardrails for abuse prevention, and supporting the Marketing Content Site.
ey job responsibilities- Proven experience in program management, with a strong track record of delivering cross-functional initiatives.- Expertise in data analysis, experimentation methodologies, and leveraging data-driven insights to drive business decisions.- Strong understanding of customer experience, user behavior, and digital marketing strategies.- Excellent communication and stakeholder management skills, with the ability to collaborate effectively across diverse teams and functions.- Analytical and problem-solving skills, with the ability to develop innovative solutions.- Familiarity with abuse prevention strategies, incentive program management, and content management systems is highly desirable.
bout the teamAmazon Business (business.
mazon.
om) aims to innovate in how buying and selling happens between businesses and suppliers.
We provide business customers everything they love about Amazon, for work.
We are focused on building a unique shopping experience for business users and business sellers with access to hundreds of millions of products world-wide, business-only selection, business and quantity pricing, bulk buying experience and much more.
We've grown a lot in the 8+ years since our launch and become one of the most promising opportunities within Amazon.
Go ahead and read about us on any of your favorite media outlets!
Detalles de la oferta
- Sin especificar
- 22/08/2024
- 20/11/2024
Requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within roles such as customer success manager, account manager, or delivery manager... as a valuable member of the customer success team......
Strong written and oral business communication skills... understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for the next steps in the sales process update and maintain prospect and customer data......
Strong written and oral business communication skills... understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for the next steps in the sales process update and maintain prospect and customer data......
We focus on customer service, sales, and technical support solutions for clients worldwide... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... follow internal processes and systems......
We focus on customer service, sales, and technical support solutions for clients worldwide... solution oriented to provide the correct and best outcome for the customer... experience in the customer service industry and ideally in a contact centre environment... follow internal processes and systems......
Ability to solve complex problems quantitatively and develop clear, data-driven business recommendations... a team player, with the ability to work successfully with customers, both business and technical teams across the organisation, as well as vendors and channel partners... requisitos del puestoresponisibility......
• periodically interactive meetings with business and functions senior leaders... • predefined learning path (around 240h) to complete during the program covering company culture, it technical skills and soft and leadership skills... you will have the opportunity to develop your leadership, communication......
We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... high motivation for helping customers and it curiosity, basic technical understanding... apply problem-solving skills and......
Requisitos del puestorequisitos fluent english language education background technical and administration business... the role will report to the spanish cst sales manager and funtionally to head of port operations... the goal of the position is to bring support to the different areas of the port business......
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
