TECHNICAL PROJECT MANAGER

About Xebia With over 20 years of experience, our global network of passionate technologists and pioneering craftsmen deliver cutting-edge technology and game-changing consulting to companies on the brink of transformation. Since 2001, we have grown from a Java company into a full-service digital consulting company with 5,500+ professionals working on a worldwide ambition. We are organized in complementary service lines – teams with a tremendous amount of knowledge and experience within a particular field, such as Agile, DevOps, Data and AI, Cloud, Software Technology, Functional Programming, Intelligent Automation, and Microsoft. We help the world’s top 250+ companies and category leaders overcome digital challenges, embrace innovation, adopt new technology, and implement new business models. In addition to high-quality consulting, we also provide offshoring and nearshoring services. For more details, please visit www.xebia.com Overview As a Technical Project Manager at Xebia, you'll lead a support operations team for client software platforms built on Google Cloud Platform (GCP). This mid-level position requires someone who can balance technical understanding, operational excellence, and team leadership to deliver outstanding L1/L2 support services guided by metrics and continuous improvement, with particular emphasis on High-Performance Computing (HPC) environments and practices. This role offers an exciting opportunity to lead technical support operations for complex cloud-based platforms, including sophisticated HPC environments while driving continuous service improvement in a fast-paced consulting environment. Responsibilities: Oversee a support team (4 engineers), coordinate with cross-departmental engineering teams, and ensure smooth operations across UK and USManage team schedules and performance while facilitating effective communication between support and engineering teams Monitor and report on key performance metrics, SLA adherence, and service trends through monthly status reports Ensure alignment with business goals and customer satisfaction for platforms including Data Platforms, Knowledge Graph, AI/ML Platforms, and HPC environments Lead ticket management for various platforms including HPC, AI/ML, and Data Pipeline OperationsCoordinate support for HPC workflows, including job scheduling, resource allocation, parallel computing issues, and cluster performance optimization Collaborate with product development teams and engineering resources to optimize support processes Coordinate technical dependencies between support activities and client resources Support teams utilizing HPC practices for computational workflows, simulation workloads, and large-scale data processing Requirements: Basics 3+ years of experience in technical support or project management, preferably with GCP environments Understanding of Google Cloud services including BigQuery, Workflows, Batch, Dataproc, Dataflow, Cloud Run, and GCS Familiarity with HPC concepts including job schedulers (e.g., Slurm, LSF), parallel computing frameworks, and compute cluster architectures Knowledge of HPC workload management, resource allocation, and performance optimization techniques Experience supporting scientific computing environments, computational pipelines, or simulation workloads Proven experience managing support teams and implementing support processes Strong analytical skills with an ability to interpret support metrics and implement improvements Excellent communication and stakeholder management abilities Experience working with ticketing systems and support workflows Demonstrated leadership in coordinating technical teams across multiple time zones Self-motivated with excellent problem-solving abilities Recommended Project Management certification (PMP, PRINCE2, or equivalent) or equivalent experience Cloud certification (Google Cloud, AWS, or Azure) or equivalent experience Experience with HPC in cloud environments, particularly GCP's HPC offerings Understanding of containerized HPC workloads and orchestration Knowledge of scientific computing software stacks and libraries commonly used in HPC Experience implementing or managing ITIL or similar service management frameworks Background in data science, machine learning, or high-performance computing, a plus Previous experience in pharmaceutical or life sciences industries, a plus Knowledge of ServiceNow administration and workflow configuration Experience with continuous improvement methodologies (Lean, Six Sigma) or on-the-job experience Understanding of infrastructure as code and automation principles for HPC environments While the talent scarcity within IT is at an all-time high and still growing, Xebia sticks to the mission of “aiming for thought leadership”, thus working with the best professionals in the market. At Xebia, you will get the chance to work with passionate professionals within their field of expertise. We offer more than just a job, we offer a career. We are looking forward to working with you! Please feel free to share your preferred pronouns with us during the application process.