TECHNICAL SUPPORT AGENT FOR THE GERMAN MARKET

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What you will be doing?

Understand and respond to client's requests (by email and chat)
Analyse the client's situation to reply to them quickly and efficiently
Identify technical incidents, apprehend them, and provide an appropriate solution
Offer adequate solutions with a positive approach
Organise product returns and follow up on exchanges and repairs

Requirements
What skills & experience you will bring to us?

A fluent level of German (spoken and written)
A high level of English
You are very well organised and have excellent interpersonal skills
You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
You know how to work within a team, you are easy going
You adjust quickly to new environments, and you can follow procedures and deal with deadlines

Benefits
What do we offer?

Start date: ASAP
Contract: Temporary (3-months with 1-month probation period)
Full-time: (39 hours/week)
Working days/Hours: Monday to Friday, between 9:00am to 6:30pm
Salary: €22,000.00 gross per year
Holidays: 2 accrued days / 24 calendar holidays
Paid bank holidays + 1 extra day in lieu
Office working model
Training: 3 weeks of full time office based training, from Monday to Friday  
Office location: Barcelona (La Sagrera)

Other Benefits:

Best-in-class people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
Employee Assistance Program - Free, confidential, and impartial guidance and support
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
Option to sign-up for Discounted Private Health Insurance

Ready to Make a Difference?

Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender.
Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!

#wecare#wearecurious#weachievetogether