TECHNICAL SUPPORT ENGINEER FOR COOLING (L2)

⚡¿Do you dare to lead the digital transformation to create a more sustainable world?? 🌳At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 135,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!Job Description: We are seeking a knowledgeable and customer-oriented Cooling/Air-Conditioning Technician or Engineer to provide telephone support for our computer and data center applications. The ideal candidate will be well-versed in all aspects of the industry, with specific experience in DX and chilled water applications. This individual will play a key role in providing pre-sales and post-sales support to our customers.Key Responsibilities:Provide technical support and guidance to customers via telephone and email.Assist customers with product selection, system design, and troubleshooting.Attend appropriate quality conference calls.Collaborate with the sales team to provide technical expertise during the pre-sales process.Conduct post-sales support by addressing customer inquiries and resolving technical issues.Stay updated on industry trends, best practices, and product developments.Contribute to the development of technical support documentation and resources.Requirements:Must speak, read, and write Spanish Fluently and Accurately.Must have a working knowledge of English.Knowledge or Portuguese would be very advantageous. Proven experience in the cooling/air-conditioning industry, specifically in DX and chilled water applications.Understanding of computer and data center cooling requirements would be a distinct advantage.Excellent PC literacy and proficiency in relevant software applications.Exceptional communication and interpersonal skills.Ability to work effectively in a fast-paced and dynamic environment.Strong problem-solving and analytical abilities.Education and Certifications:Served Recognised Apprenticeship as a Refrigeration / Air Conditioning Technician OR have a Diploma / Degree in Mechanical Engineering or related field.Relevant certifications in cooling and air-conditioning systems (e.g., HVAC certifications) are advantageous.What will you get?We adapt to you!: 🕓 With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.💻 We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.🏝 Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.📅 Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.🧘‍♂️ Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).💞 We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.We take care of you!: 📱 With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more!🏄‍♂️ From dance classes to booking a hotel spa, we offer an agreement with AJ by Gympass so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.🩺 Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.We empower you!:🎯 With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.🤑 We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.🙌 We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.💗 You will have life insurance for your protection.💰 We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.🛒 As part of our #SEGreatPeople, you will have access to an online store of Schneider Electric products with exclusive prices and super discounts.🎁 With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.💚 Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.Why Schneider Electric?As a proudly people focused company, you will find a dynamic and personal environment, and attractive development opportunities. Our flexible work models ensure a balance between family and work life, fostering personal growth, performance, and cooperation. We continuously create an inclusive, respectful, and cooperative environment because together, we dare to innovate and bring our bold ideas to life.Great people make Schneider Electric a great company.DisclaimerWe are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you! Best of all? In our inclusive environment, we firmly believe that diversity is a source of strength and creativity. Here, authenticity is a superpower! We are committed to creating a workplace where every voice is heard. 🚀💪