TECHNICAL SUPPORT SPECIALIST

About Gartner IT.
Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.
We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.
Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.
About this role.
The Technical Support Specialist provides second level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and SLA's for all Gartner Associates (in local and regional Gartner offices or working remotely).
The Technical Support Specialist will also provide technical expertise on projects, site visits and Gartner Events support.
What you’ll do.
Escalated (level 2) technical support.
Provides technical hardware troubleshooting & diagnosis, software troubleshooting/installation, and information gathering to provide business solutions to keep Gartner Associates and infrastructure operational 24x7.
Remote office visits (when required).
Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates.
Asset Management.
Accurately manages all asset life cycles to allow for the most efficient deployment of assets throughout the company.
Participate in development and implementation of support processes including New Hire process, Tech Orientations, VM Builds, etc.
Events & Symposiums.
To ensure Gartner delivers world class events to our clients, liaise with ITIO Event Manager and Events staff to provide technology services and support to associates and clients including making on the spot decisions requiring discretion and judgment which impact Gartner’s client satisfaction.
Projects.
Work on additional project work when required.
Active Management of Service Request, Incident, and Activities.
Responsible for ensuring all associate interactions are accurately documented, assigned, and communicated in order to determine and resolve issues, escalate if necessary, and provide solutions for future problem resolution and process improvement What you’ll need.
Bachelor’s Degree or equivalent professional qualification  2+ years client service experience.
2-4 years experience in an entry level technical support role.
Understands networking concepts; servers; LANs/WANs.
Experience using help desk call logging system.
Experience with standard Microsoft products and platforms.
Good problem solving skills.
Good communicator, able to deal independently with staff throughout the organization (verbal and written).
Excellent customer service skills Who you are.
Motivated, high-potential performer, with demonstrated ability to influence and lead Strong communicator with excellent interpersonal skills Able to solve complex problems and successfully manage ambiguity and unexpected change  Teachable and embracing of best practices and feedback as a means of continuous improvement Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges What we offer.
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including.
An upbeat, positive culture.
Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values Limitless growth.
We work with you to help you meet your goals and advance within the company Encouragement to be innovative and challenge status quo Exposure to industry leading training and development Performance based recognition and rewards What you will get.
Competitive compensation, generous paid time off policy, charity match program, and more! Private Medical and Dental Insurance, Parental Leave, Employee Assistance Program (EAP).
Limitless growth and learning opportunities.
A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
A chance to make an impact – your work will contribute directly to our strategy.
A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
#LI-Hybrid   Who are we?   At Gartner, Inc.
(NYSE.
T), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in , we’ve grown to more than associates globally who support ~ client enterprises in ~90 countries and territories.
We do important, interesting and substantive work that matters.
That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.
The bar is unapologetically high.
So is the impact you can have here.
What makes Gartner a great place to work?   Our sustained success creates limitless opportunities for you to grow professionally and flourish personally.
We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.
How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team.
Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.
This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?   Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
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artner.
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